Key Responsibilities:

• Performs core technical aspects to supports infrastructure implementations, deployments and technologies related to Cisco Cloud Collaboration Technologies
• Responsibilities include: Problem management, Incident management, and Change Management
• Creates accurate project specifications
• Drive proof of concepts to test new capabilities and technologies
• Management and coordination of vendor and third-party escalation support
• Provide technical input to create, maintain and implement content and standards
• Familiarity with end to end design solutions to include integration, installation, implementation, troubleshooting and maintenance experiences.
• Works on prioritized/assigned features for ongoing sprints
• Proficient with Voice, Video and WebEx technologies
• Education & Experience
• Up to 4 years of experience with voice video and Cisco Webex platform on and off premise
• Experience with a Cisco Cloud Collaboration tools and VoIP Protocols
• Bachelors Degree in computer science, computer engineering, or equivalent work experience
• Microsoft Teams experience is a plus
• Knowledge/Skills Specific technical knowledge in the following areas:
• Hybrid Calendar
• WebEx App formerly known as " WebEx Teams "
• Video Conferencing (Cisco TelePresence)
• Room OS 11
• Cloud Calling
• Control Hub Administration
• Site Service Administration
• Jabber
• VoIP Protocols such as SIP, MGCP and SCCP
• Video Devices i.e., Cisco Room Series Room OS11, Desk Pro - Microsoft Exchange / Active Directory / Outlook/ Teams
• Analytical skills and technical knowledge to take on service problems of moderate to high complexity
• Able to decipher VoIP, Video and Webex topologies
• Scripting and automation are a plus .