Role: Senior Engineer

On-Site: Omaha, Nebraska

Salary: $75,000 - $90,000

Recruiting Heroes is looking for a highly motivated and experienced Senior Engineer to join our client in Omaha, Nebraska.

Our client is seeking to hire a senior-level team member with strong leadership skills and broad experience across multiple technology disciplines.

The ideal candidate for this position will be someone who possesses:

A solid understanding of computer systems, networks, cybersecurity measures, etc.

An understanding of the need for processes and standards and is willing to

create and follow them.

Excellent documentation, organization, and time management skills.

Outstanding communication skills with both internal teams and able to articulate technical information clearly and simply to non-technical people.

Experience in analysis, implementation, and evaluation of IT systems and their

specifications.

You might be right for this role if you:

Take pride in ownership of projects and tasks.

Have a strong desire to see things through.

Are the kind of person to jump in and provide assistance without being asked.

Challenge the status quo and bring your experience to bear in suggesting

improvements.

Are open to learning new things and provide/receive honest feedback.

Are self-motivated and can be self-directed when necessary, and can also take

direction from others when priorities arise.

Responsibilities

Provide technical support for issues including computer hardware, Windows, and Mac OS performance/configuration, M365 administration and applications, security breaches & incident management, VPN and network connectivity issues, customer applications, email, file access and recovery, print/fax, etc.

Proactively identify when an issue needs assistance from the owner or 3rd party vendors and work with other team members as needed to drive issue resolution.

Provide superior customer service, keeping customers updated every step of the way, listen, empathize, and follow through on all commitments.

Keep client documentation up to date when changes are made or new SOPs are created.

Take ownership of tasks and tickets, following through to ensure complete

resolution.

Takes personal pride in the quality of work performed.

Deal effectively with stressful situations.

Able to quickly learn new technologies using self-study materials and intuition.

Actively mentor other technicians to build teams skills.

Required Experience

Bachelors degree preferred or equivalent combination of education and

experience

5 years of technical support experience with advanced customer service skills

Microsoft Operating Systems (all desktop and server versions)

SAN/Storage

Data Backup and Recovery and Data Replication (Spanning, Unitrends, Azure,

Microsoft)

Hypervisor technologies (VMWare, Microsoft Hyper-V)

Multi-Factor Authentication

Networking (TCP/IP, Routing Protocols, DCHP, VLANS, VPN, DNS, SD-WAN)

Firewall Technologies (Cisco, Fortinet, Palo Alto, SonicWALL)

Wireless Technologies

Microsoft Platform Systems (Active Directory, IIS, Exchange, SQL, SharePoint,

OneDrive, RDS/Terminal Services and SCCM)

Azure and Microsoft Office 365 conversions

Kaseya VSA, Datto, Autotask, ITGlue, and Rocket Cyber

Additional Desirable Tools Experience

Auvik

Blackpoint Cyber

Threat Locker

Deep Instinct

Inky

ID Agent

Vonahi

CyberQP

Infima

Drive Strike

PowerShell

Who We Are:

Recruiting Heroes (RecruitingHeroesLLC.com) is an employment agency founded by a former First Responder. We are dedicated to finding amazing careers for America's Veterans and First Responders.

Recruiting Heroes LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected Veteran status.