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Job Title: Operations Manager

Company: Confidential - (In Home Customer Service Industry)

Location: Dallas, TX, United States

Contract Details: Full-time

Company Overview:

Our company is a leading provider of in-home customer service solutions in the Dallas, TX area. We are committed to providing exceptional service to our clients and creating a positive work environment for our employees. We are currently seeking a highly motivated and experienced Operations Manager to join our team.

J ob Summary:

As an Operations Manager, you will be responsible for overseeing the day-to-day operations of our company. You will work closely with the executive team to develop and implement strategies to improve efficiency and productivity. You will also be responsible for managing a team of employees and ensuring that they are meeting performance standards and providing excellent customer service.

Key Responsibilities:

- Develop and implement operational strategies to improve efficiency and productivity

- Monitor and analyze key performance indicators to identify areas for improvement

- Manage a team of employees, including hiring, training, and performance evaluations

- Ensure that all employees are meeting performance standards and providing excellent customer service

- Collaborate with the executive team to develop and implement company policies and procedures

- Oversee scheduling and resource allocation to ensure optimal coverage and utilization

- Communicate with clients to address any concerns or issues and maintain strong relationships

- Monitor inventory levels and coordinate with suppliers to ensure timely delivery of materials

- Conduct regular audits to ensure compliance with company policies and procedures

- Prepare and present reports on operational performance to the executive team

- Identify and implement process improvements to enhance efficiency and quality of service

- Stay up-to-date with industry trends and best practices to continuously improve operations

Qualifications:

- Bachelor's degree in Business Administration, Operations Management, or a related field

- Minimum of 5 years of experience in operations management, preferably in the customer service industry

- Proven track record of developing and implementing operational strategies to improve efficiency and productivity

- Excellent leadership and management skills with the ability to motivate and develop a team

- Strong analytical and problem-solving skills

- Excellent communication and interpersonal skills

- Proficient in Microsoft Office and experience with operational software

- Ability to work in a fast-paced and dynamic environment

- Must be able to pass a background check and drug test

We Offer:

- Competitive salary and benefits package

- Opportunities for career growth and development

- Positive and supportive work environment

- Training and resources to help you succeed in your role

If you are a results-driven and experienced Operations Manager with a passion for providing excellent customer service, we want to hear from you! Apply now to join our team and be a part of our success.

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