Recruiting Solutions is seeking an IT Support Specialist for a company in the Piedmont, SC area. This position is responsible for for troubleshooting, problem solving, and providing IT assistance to staff, including remote solutions. This is an onsite position.

Benefits:

• 401k and 401k match
• Medical, Dental, Vision Insurance
• Life Insurance
• PTO

Job Duties:

• Respond promptly to service issues and everyday requests.
• Install and configure computer hardware and software.
• Ensure all hardware is up to date with the latest security features and software updates.
• Update hardware as needed; replace parts or replace hardware in its entirety.
• Assist in setting up accounts for new users.
• Configure Android/Apple Cell phones as needed.
• Provide entry-level training to the end-users on software programs and hardware functionality.
• Maintain company inventory of computer equipment and software.
• Document processes and perform diagnostic tests if needed.
• Make end users aware of security threats and explain best practices to avoid them.
• Monitor Office 365 server port for various security issues.
• Work with users to maintain password security via the Microsoft Authenticator app.
• Configure and make changes to the VOIP phone system
• Gather data to identify and evaluate technical purchasing options

Qualifications:

• Basic knowledge of networking principles and operating systems
• Excellent troubleshooting and hands-on problem-solving skills
• A mindset of looking for process improvements
• Strive to develop vendor relationships.
• A strong customer service focus
• Office 365 cloud server experience a plus
• Prior experience working on a Helpdesk, in IT, or similar technical functions