Job Title: Representative Department: Player's Club JOB SUMMARY:Player's Club Representative is responsible for signing up players for our Player Loyalty Club, Club One, educating guests on casino promotions and events, and creating a positive environment for our players by providing above and beyond customer service.ESSENTIAL JOB FUNCTIONS: Responsible for practicing, supporting and promoting the Company Service Standards at all times.Ability to communicate with Guests in a professional manner.Answers Guest questions in a manner that reflects an understanding of the department and property in generalBe able to work independently and perform essential functions without direct supervision.Must be proficient in the use of player tracking systems.Evaluate and qualify guests for participation with casino floor promotions.Enthusiastic, outgoing and friendly with the ability to handle a wide-range of situations including but not limited to angry or frustrated customers while maintaining a professional demeanor.QUALIFICATIONS: Ability to communicate effectively with Guests, Team Members and Management in both written and verbal formUnderstand and comply with all company, departmental and Gaming Control Board rules and regulations, policies and proceduresMust have 1 to 6 months of related experienceMust be able to work any day of the week and any shift to include weekends and holidaysMust be able to establish and maintain effective working relationship with Team Members and GuestsMust be at least 21 years of age EDUCATION and/or EXPERIENCE:High school diploma or GEDSome retail or guest service experience preferredAbility to read and speak EnglishPHYSICAL, MENTAL AND WORK ENVIRONMENT:Requires normal, corrective vision range, the ability to see color and the ability to distinguish letters, numbers and symbolsWork can be in an area which may be unusually hot, cold, noisy and may contain second hand smokePerformance of job duties will require standing, walking, lifting, bending, reaching, pushing, pulling and grasping. DISCLAIMERThis is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).