Technical Support Analyst
Clearance: TS/SCI
Location: Homestead, FL
Job Type: Full-time/Part-time/Contract
Job Description:
Red Carrot is seeking a dedicated Technical Support Analyst to provide critical technical assistance and support for a social media messaging contract supporting SOCSOUTH. The Technical Support Analyst will play a crucial role in ensuring the smooth operation of advertising exchange analytics tools, social media content dissemination platforms, and related technical systems. This position requires strong technical acumen, problem-solving skills, and the ability to support both technical and social media-specific requirements.
Responsibilities:

• Provide technical support and troubleshooting for advertising exchange analytics tools and social media content dissemination platforms.
• Monitor and maintain system performance, including identifying and resolving technical issues promptly.
• Collaborate with contractors and internal stakeholders to integrate and optimize technical solutions for social media messaging campaigns.
• Assist in the configuration and setup of commercial-off-the-shelf (COTS) licenses for social media content amplification and advertising.
• Support the creation and delivery of technical reports and documentation in both English and Spanish.
• Ensure compliance with security and performance standards, especially in handling classified material at the Top-Secret level.
• Serve as a technical resource and point of contact for social media-related inquiries and issues, providing timely resolution and escalation when necessary.
• Assist in the development and execution of social media messaging strategies, ensuring alignment with organizational goals and best practices.
• Collaborate with Social Media Managers and Marketing teams to implement and optimize social media campaigns.
• Monitor and analyze social media performance metrics to assess campaign effectiveness and make data-driven recommendations for improvement.

Qualifications:

• Proven experience as a Technical Support Analyst or similar role in a technical environment.
• Strong understanding of advertising exchange analytics tools, social media platforms, and content dissemination technologies.
• Experience with troubleshooting technical issues and providing effective solutions.
• Proficiency in English and Spanish, with excellent communication skills to convey technical information effectively.
• Familiarity with social media best practices, trends, and analytics tools (e.g., Facebook Business Manager, Twitter Analytics, etc.).
• Bachelor’s degree in Information Technology, Computer Science, or a related field is preferred.
• Relevant certifications (e.g., CompTIA A , Network , Security ) are advantageous.

Additional Information:

• This position requires eligibility for a Top-Secret security clearance.
• Candidates must be able to work on-site at Homestead Air Base, Florida.

About Us

Red Carrot is an award-winning, woman-owned small business that is growing rapidly in the federal government space. Our team is fueled by passion, backed by intelligence, and built on expertise. From our inception, we have leveraged industrial engineering principles and data analytics to craft highly efficient solutions for clients’ complex needs. As we have grown, we remain focused on research-centric, data-informed, and audience-oriented, while expanding our range of expert capabilities.

Headquartered in Miami, Florida, we have a strong and continually growing presence in Washington, D.C., as well as team members and clients all over the country. We understand the importance of overcoming geographic limitations to provide the best, all-encompassing service to our clients. Red Carrot builds client capacity by implementing Strategic Communications, Customer Experience, Management Consulting, and Human Capital Solutions on behalf of our clients.

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