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Field Service Technician (Level 1)
Red Coats, Inc Norfolk, VA
$49k-61k (estimate)
Full Time 2 Weeks Ago
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Red Coats, Inc is Hiring a Field Service Technician (Level 1) Near Norfolk, VA

INTRODUCTION and WHAT YOU WILL DO (Job Responsibilities)I. Purpose of PositionAs a Field Service Technician, Level 1, you will specialize in the installation, training, and basic repair of Coats®, BaseLine™ and Ammco® aftermarket tire and wheel service equipment at our end user locations. Our technicians also serve as the primary resource for customer application questions involving the use of our equipment, including proper technique and accessory usage. II. Key Responsibilities
  • Specialize in the installation and basic repair of Coats®, BaseLine™ and Ammco® aftermarket tire and wheel service equipment.
  • Advise customers with application questions involving the use of our equipment including proper techniques and accessory usage.
  • Conduct installation and removal of tire and wheel service equipment.
  • Conduct product training and demonstration during installation of new equipment to end-users.
  • Conduct the billing and collection for services rendered, including processing invoices as well as collecting cash, checks, and other forms of payment.
  • Manage parts inventory and perform a cycle count of inventory in each of the defined time periods.
  • Perform other duties and responsibilities as assigned.
III. Relationships
  • Interactions with, but not limited to, customers of Hennessy products, shop managers, automotive technicians, and other members of the tire and wheel services industry.
  • This position will also have interaction with various employees of Hennessy, especially employees of the field service, customer service, and finance departments.
WHO YOU ARE (Qualifications)IV. Education, Background and Skill
  • A high-school diploma or equivalent is required. A technical degree in a related field is preferred.
  • The successful candidate must have basic mechanical and electrical aptitude as demonstrated by 1-2 years of mechanical/electrical installation, repair and/or assembly, or other relevant work experience and/or by completing relevant technical education courses.
  • Working knowledge of electrical systems, pneumatics, and hydraulics, including the ability to read schematics and use the appropriate testing devices proficiently preferred.
  • Minimum 1 – 2 years Customer Service experience with a demonstrated dedication to and a history of providing outstanding service and support as well as a positive, professional, proactive presence that will develop confidence, trust, and respect with our customers is required.
  • Ability to plan, schedule and coordinate activities to satisfy customer needs on a timely basis.
  • Outstanding communication (both oral and written) skills.
  • Must be fluent in English, including verbal and written
  • Able to calculate costs for the end users, basic math skills.
  • Proficient in computer and internet usage.
  • Clean driving record with current legal state driving license.
  • Physical requirements include the ability to lift and carry up to 50lbs.
  • Must be able to be bonded in the state(s) that you will operate in.
The Coats Company is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law.Powered by JazzHR

Job Summary

JOB TYPE

Full Time

SALARY

$49k-61k (estimate)

POST DATE

06/08/2024

EXPIRATION DATE

07/04/2024

WEBSITE

redcoats.com

HEADQUARTERS

BETHESDA, MD

SIZE

3,000 - 7,500

FOUNDED

1960

CEO

BARBARA K PEEL

REVENUE

$200M - $500M

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About Red Coats, Inc

RED COATS, INC . was founded in 1960 by current Vice Chairman William F. Peel, and President Barbara K. Peel. Corporate headquarters are in our own mid-rise office building in Bethesda, Maryland, with regional branch offices in Baltimore, Florida, Southern Virginia and Durham/Raleigh under the leadership of the Executive Vice President, W. Mack Wells, Red Coats, Inc. consistently maintains the leadership of the custodial service industry throughout the markets we service. From our beginning in 1960, with several small accounts and a staff of only twelve employees, Red Coats, Inc. has grown to ...now provide professional custodial services to approximately 87 million square feet of residential, commercial, industrial, and institutional space on a daily basis. To accomplish the services required by our extensive and varied portfolio of customers, our staff has now grown in excess of 5,000 well-trained, personnel. The corporation also maintains affiliate companies providing security and other property management related services. Our professional services have assisted our customers in areas such as maintaining institutional accreditation and achieving numerous quality awards, including several Building Owners and Managers Association (BOMA) Building of the Year awards. Red Coats is committed to increasing levels of professional quality in our industry, and is active in many trade organizations toward this purpose. More
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