Job Summary

The Skilled Maintenance Guest Service Representative (GSR) is responsible for maintaining the inn’s mechanical operations/construction with minimal functional interruptions through the RRI Repair and Maintenance manual and inspection requirements. This position is critical to ensure that the quality of service for Red Roof Inns’ guests is in accordance with Red Roof Inns’ brand standards and Hassle Free Guarantee, while working with members of the hotel team, maintaining the inn’s General and Preventative Maintenance programs, as well as the safety and security of the hotel.

Responsibilities and Duties

• Maintain positive guest interactions and provide special services for guests upon request
• Maintain and repair manageable mechanical/functional operations
• Maintain and repair electrical wiring (i.e. switches/lamps); small plumbing problems (i.e. fixtures, pipe replacement/repair); appliance maintenance (i.e. washer, dryer, air conditioner, heater, boiler, etc)
• Maintain safety and security, windows, doors, key and lock procedures
• Maintain and repair drywall, wall covering, painting, stucco, grouting and tile
• Maintain and repair furniture, roofing and shingles
• Perform necessary repairs as noted on maintenance cards and inn maintenance log
• Follow necessary preventive maintenance schedule outlined on the inn-planning calendar and by inn management
• Comply with all Red Roof Inn and OSHA standards related to safety and security
• Cross train in other departments (housekeeping, laundry, front desk, etc)
• Other duties as assigned

Qualifications and Skills

• 1-2 years in a customer service or maintenance position preferred
• Knowledge of mechanical tools/equipment, general hand tools/equipment, lawnmower and landscaping tools/equipment strongly preferred
• Must have experience with plumbing and electrical repairs; HVAC certification preferred but not required
• Basic English communication (verbal and written) and reading skills required
• Some administrative duties required (timekeeping system, rooms’ cleaned reports, etc.)
• Must maintain professional appearance in Red Roof Inn provided uniform with consistently friendly attitude towards guests and staff
• Must be able to easily and frequently change from one task to another and work with minimal supervision
• May be required to work nights, weekend and/or holiday

Job Type: Full-time

Pay: $10.00 - $13.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Experience:

• Maintenance: 1 year (Preferred)

Ability to Relocate:

• Lumberton, NC 28358: Relocate before starting work (Preferred)

Work Location: In person