188 Community Program Manager Jobs in Redmond, WA
RedCloud Consulting is Hiring a Remote Community Program Manager
- Detect customer issues and build programs that can be improved by digital support technology and/or content and quantify the impact. Your focus is on helping people on the ground by engaging them directly and at the “macro” scale by building systems that encourage them to offer and ask for help in the public sphere.
- Be the expert for all things Support. You will also understand the domain, trends, prior art, and the history behind areas of support.
- Collaborate across teams. Your success will require coordination across multiple teams and domains. You will play a critical role creating alignment between Support Operations and the Community Support team, as well as working with the wider client organization.
- Measure success. Own the measures used to define success for your programs and present them to all stakeholders and interpret them into actionable conclusions and new hypotheses at the weekly business reviews. We focus on putting our customers first, so we look at CSAT scores (customer satisfaction) and PRR (problem resolution rate) to ensure their needs are met and we use MAU/DAU (Monthly/Daily Active Users) among similar measures to track engagement. You’ll identify and develop other parallel success measures at the inception of a program and track them throughout its lifecycle.
- Passion about being a community and customer advocate. You understand why customer voices are so important and thrive in finding innovative ways to support them.
- 5-7 years of experience in program management, end-user support, sales, marketing, or product design and development
- Experience managing projects and programs
- Strong written and verbal communication and presentation skills
- Strong aptitude for analytical thinking, disciplined problem solving, and data analysis skills
- You believe in data driven solutions and cross-company collaboration
- Being successful in this role will require you to excel at both internal and external communication
- Flexibility and adapting quickly when priorities change
- Experience working with a developer community
- An incredibly organized master multitasker
- Experience working with various online community platforms and tools
- Fantastic interpersonal skills, a great listener, and is extraordinarily empathetic
- Willingness to go the extra mile to serve our customers
- Good technical understanding and can pick up new tools quickly
- Self-driven, with the ability to deliver on projects
Benefits and bonus information can be found at https://www.redcloudconsulting.com/careers.htmlRedCloud requires employees maintain permanent residency within the United States during their employment period. During onboarding, proof of eligibility to work in the United States will be requested. RedCloud does not provide visa sponsorship.About Us:RedCloud is a boutique, business and technology consulting firm providing local companies with expert-level support for over two decades. Whether it’s to solve a specific business challenge or to provide additional support for an ambitious project, we can help bring even the most visionary endeavors to fruition. Anchored by a foundation of "integrity-based consulting", the RedCloud team of subject matter experts collaborate closely with clients to develop and implement high-level solutions, bringing stability, growth, and innovation together for long-term success. We provide a broad array of business and technology consulting services through RedCloud’s core services: Empower Operations, Empower Sales and Marketing, Empower Customers, Empower Security and Privacy. Visit http://www.redcloudconsulting.com/ for more info. #LI-Remote
Job Summary
Other
Business Services
$89k-121k (estimate)
10/10/2023
06/30/2024
redcloudconsulting.com
BELLEVUE, WA
50 - 100
1995
Private
BRETT CLIFTON
$10M - $50M
Business Services
Related Companies
About RedCloud Consulting
RedCloud Consulting provides strategic planning, marketing, business intelligence, project and IT product management services.
The job skills required for Community Program Manager include Leadership, Program Management, Coordination, Presentation, Collaboration, Problem Solving, etc. Having related job skills and expertise will give you an advantage when applying to be a Community Program Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Community Program Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Community Program Manager positions, which can be used as a reference in future career path planning. As a Community Program Manager, it can be promoted into senior positions as a Top Community Development Executive that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Community Program Manager. You can explore the career advancement for a Community Program Manager below and select your interested title to get hiring information.
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