15 Information Technology Support Specialist Jobs in Albuquerque, NM
Redwire Space is Hiring an Information Technology Support Specialist Near Albuquerque, NM
Join our team of innovators and get a chance to work alongside a team of talented, curious people that are passionate about designing and deploying solutions that are accelerating humanity’s expansion into space.
SummaryWe have a current opportunity for an IT Specialist role as a part of the IT Service Team located at our facility in Albuquerque, New Mexico. In this role you will be primary customer interface for IT support and systems administration of a local and virtual networks; work with various systems/technologies. This will include user account management, system, workstation troubleshooting, and network hardware/software maintenance, backup/disaster recovery maintenance, server maintenance and protection of information systems.
Responsibilities
- Serve as the Serve as the first point of contact for internal staff seeking technical assistance
- Respond to events / problems and record their resolution in help desk ticketing software
- Basic administration of a hybrid environment with both Active Directory and Azure AD resources
- Manage day to day IT tasks including file shares, folder permissions ensuring security requirements are met
- Provide technical support for a wide range of technology needs including phones, printers, workstations, servers and network equipment
- Troubleshooting and problem solving using the OSI (Open Systems Interconnection) 7-layer model
- Communicate clearly with customers and provide regular updates, status and information.
- Perform limited maintenance on servers and critical laboratory and testing systems
- Coordinate purchasing of IT equipment and software to support users
- Pass on any feedback or suggestions by users or management to the appropriate team.
- Determine process improvements, best practices, and develop new processes.
- Work in close partnership with cross-functional teams and management.
- Bachelor’s Degree in Information Technology and 2 years of experience as a help desk technician or other IT customer support role
- Microsoft Office 365, Azure Active Directory and Windows Server Active Directory Administration
- Experience with Windows 10 and Windows Server 2016 or 2019
- Demonstrated ability to configure, support, troubleshoot and administer Windows workstations
- Remote troubleshooting experience through remote control software
- Curiosity and a willingness to search for solutions to problems that you don’t know how to solve.
- Support a hybrid environment with both Active Directory and Office365 resources
- Proficient verbal and written communication skills
- Self-motivated with sound time management skills, attention to detail, and priority management to meet deadlines with minimal oversight.
- US Citizenship required to support controlled information systems.
- Some ability to configure, support, troubleshoot and administer Linux and/or MacOS workstations.
- Experience with iOS and Android mobile operating systems
- Solid understanding of computer systems, mobile devices, and other tech products
- Identify and suggest possible improvements on procedures
- Ability to obtain a US Government Security Clearance
All offers of employment at Redwire are contingent upon clear results of a thorough background check and your ability to provide proof of eligibility to work in the US. Note that some positions will also require US citizenship or ability to obtain a security clearance due to requirements of a classified program.To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR Click Here
Job Summary
Full Time
$72k-88k (estimate)
05/27/2024
07/05/2024
redwirespace.com
<25
The job skills required for Information Technology Support Specialist include Troubleshooting, Computer Systems, Technical Support, Problem Solving, IT Support, Active Directory, etc. Having related job skills and expertise will give you an advantage when applying to be an Information Technology Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Information Technology Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Information Technology Support Specialist positions, which can be used as a reference in future career path planning. As an Information Technology Support Specialist, it can be promoted into senior positions as a Decision Support Specialist that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Information Technology Support Specialist. You can explore the career advancement for an Information Technology Support Specialist below and select your interested title to get hiring information.
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