Work 3 days in the office and 1 from home. 4 day work week!

Sunday through Wednesday, 10pm to 8am This shift is paid an additional $2/hour shift differential

WE BLEED BLUE

At MCT Companies, we like to say we bleed blue.

Bleeding Blue is a dedication and commitment to our co-workers, customers, and our core values. Our core values define who we are. They are the underlying framework for our decisions, interactions, and relationships.

We strive for camaraderie because we are team players, a can-do attitude because we are problem solvers and doers, doing right by our word because we believe in honesty, excellence because we believe that expertise and quality is the key to success, but most importantly, fun because we cherish the life-long friendships and bonds made at MCT!

Job Summary

Provides excellent customer service to all customers and technicians to ensure timely call completion. Manages repair order process including warranty, parts, service times and mileage to account for resources accurately to complete the billing process. Attention to detail is required to review and analyze Repair Order expenditures. Must take ownership and follow through to meet and exceed customer’s expectations enhancing MCT’s reputation. 

Duties and Responsibilities

Answer calls and responds appropriately to specified equipment failures. Accesses dealership directory to identify closest resource for service including afterhours service. Communicates plan of action to handle equipment breakdown notating ticket appropriately. Reviews all open tickets with updates noted every 2 hours until ticket completion. Manages Repair Orders to ensure proper billing including warranty, parts and service time. Educates customer on unit operations and responds to questions accordingly. Promotes and adheres to safety culture for self and others. Coordinates Preventative Maintenance schedules for equipment. 

Job Requirements

• Lead with MCT Companies Core Values
• Provide excellent customer service 
• Utilizes critical thinking skills, problems solving abilities, and exercises good judgment when completing tasks in an efficient, correct, and productive manner.
• Demonstrates technical knowledge of refrigeration systems as well as products to prioritize issues and to ensure work is completed in a timely manner. 
• Previous technician experience a plus. 
• Intermediate computer and data entry skill for Window’s based software programs. Knowledge of Microsoft Office Suite: Outlook, Excel required, Word and PowerPoint a plus. A
• Active listening skills, oral/written comprehension and commitment to ensure quality service. 
• Knowledge of geography to identify closest dealerships. 
• Attendance and punctuality are essential job functions. Employees must arrive to work prior to the scheduled shift start time, while not taking unscheduled and unauthorized absences as determined by company and departmental guidelines. A 24 hour notice of absenteeism is preferable due to the nature of this role. Vacations must be approved by department director and coverage must be in place. 
• Ability to work independently with little to no supervision. Must have the ability to make decisive and precise decisions in a timely manner 

Physical Requirements:

Use of fingers for word processing, views multiple screens, frequent sitting, some standing, answering, listening to calls.

Health, Dental, company paid Life, STD & LTD, FSA, On Call Pay, Tuition Reimbursement, On Call Pay, Factory Authorized, In-House Training, 401-K, PTO starts accumulating from day 1, 120 hours PTO the first year plus Holidays and annual clothing allowance.

Disclaimer: The requirements and physical demands listed in this job description are representative of the knowledge, skills, and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you need accommodation please contact Human Resources.

The statements contained in this document are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills of personnel so classified. The Company reserves the right to modify this job description and or assign tasks for the employee to perform as the Company may deem appropriate.

This job description does not represent a contract of employment, implied or otherwise. The employment relationship remains “At-Will”.

MCT is an equal opportunity employer and does not discriminate on basis of race, color, national origin, religion, gender, age, disability, marital status, veteran status, or any other occupationally irrelevant criteria.

MCT is an EEO/AAP Employer.