Summary

Reese Law Group is a law firm located in Carlsbad (San Diego County) that specializes in debt collections, subrogation, bankruptcy, and replevins.

This position assists the firm’s Collections department by acting as a liaison between the firm and a variety of banks, employers, and sheriff’s departments. A successful candidate will be able to demonstrate excellent, positive verbal communication and negotiation skills over the telephone.

Essential Job Functions

· Communicate via telephone with banks, employers, and sheriff’s departments in order to process wage garnishments, bank levies, and till taps relating to legal claims.

· Review files to determine appropriate follow-up on garnishment orders.

· Enter accurate documentation of all communications regarding claims in the firm’s case management software system.

· Negotiate settlements and payment agreements.

· Communicate with debtors regarding past-due amounts and attempt to re-establish payment plans for debtors who have defaulted.

· Function as a primary point of contact between clients and consumers.

· Assist other members of the Collections department, as needed.

· Report to work in a regular and timely manner.

Knowledge/Skill/Ability Requirements

· Experience level: prefer 6 months collections experience.

· Experience in a customer service position or in an office-based position with significant telephone-based duties.

· Education level: High school diploma, or equivalent, preferred.

· Ability to communicate verbally in a clear, calm, and polite manner over the telephone, often with hostile or combative practices.

· Ability to pay close attention to details, including but not limited to deadlines, confidential information, financial figures, and legal claims.

· Knowledge of FDCPA, the Fair Debt Collection Practices Act, preferred.

· Bi-lingual ability (Spanish), preferred.

· Ability to take initiative in learning new concepts, seeking additional information, and asking questions of co-workers when uncertain.

· Ability to prioritize a variety of tasks in a manner that enables timely completion.

Physical, Mental, and Environmental Demands

· Must be able to work in a seated or standing position, for periods up to and exceeding 8.0 hours per day.

· Extensive use of a mouse and keyboard, and calculator.

· Extended viewing of a computer screen.

· Extensive use of a telephone.

Scheduling Requirements

· Must be able to work a normal M-F schedule on site.

Location

· This position is domiciled at the offices of Reese Law Group, in Carlsbad, CA.