Miami, FL.

Why Work Here?

Awesome leadership, friendly collaborative environment, great office and downtown location.

If you are a recent grad or experienced professional with great customer service skills looking to work in a small financial services environment with terrific co-workers ... let's talk.

Summary of Responsibilities:

This position is primarily responsible for providing the highest level of customer service and passionate customer care in a busy financial services call environment. The CSR / Registered Representative is responsible for maintaining a high level discretion when dealing with clients. This position focuses on the general business operations of Regal Securities, Inc. and the servicing of Regals discount customers.

Essential Responsibilities:

Guide self-directed investors and internal brokers resolving customer service questions, issues, and trading platform navigation

Ensure that incoming customer calls and inquires are answered in a timely, helpful and polite manner

Resolve issues with occasional difficult or unhappy clients in a professional and efficient manner

Address customer questions or inquires in a courteous and value added manner

Account maintenance including processing change of address requests, disbursement requests and support account transfers in a compliant fashion

Assist potential clients with new account questions and paperwork, and updating current accounts

Qualifications:

Bachelors degree; knowledge / experience in the Finance Services industry helpful.

Brokerage operations and customer service experience preferred, but not required.

High attention to detail, with the ability to multi-task and establish priorities.

Must be able to function in a busy team environment.

Ability to maintain flexible, positive attitude and approach towards assignments.

Must be computer literate and possess intermediate knowledge of Microsoft Office.

Motivated, self-starters and entry level inquires are welcome - we will help develop your career.

Certificates, Licenses, Registrations:

FINRA Securities Industry Essentials (SIE), Series 7 or 63 preferred but not required for CSR role. Brokerage Operations, Registered Rep, Trading and/or Customer Service call center experience is a big plus.

Check us out at https://www.eoption.com and https://www.regalsecurities.com

About Regal Securities:

Regal Securities, Inc., member FINRA/SIPC, was established in 1977 as an independent brokerage firm known for select service and flexibility. For over three decades, Regal has grown into a diversified financial services firm providing independent and unbiased access to financial solutions while still maintaining the flexibility to dedicate itself to a unique scope of products and services.
Regal caters to traders and investors alike by offering access to several different trading platforms and by providing support for independent registered representatives and independent advisors. As an independent brokerage firm, Regal combines years of experience with a full range of financial services providing independent and unbiased access to financial solutions, and a unique scope of products. We offer our financial professionals the tools to grow their business independently through customer service, technology and compliance and marketing support.
Regal provides full service custody functions, state-of-the-art technology and execution capabilities in all major markets for Registered Representatives, Broker-Dealers, Registered Investment Advisor firms and Independent Investment Advisor Representatives through Regal Advisory Services, Inc., a Regal affiliated firm.
Specialties
Full Service Independent Broker Dealer, Options and High Frequency Trading, Wire house resources with Independent Payouts, Discount and Full Service Trading, Registered Investment Advisor.

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