Regalo International LLC and Carlson Pet Products are seeking a dynamic Customer Service Manager to lead our team in providing exceptional service to our valued customers for a 12 month contract. The ideal candidate will have a passion for customer satisfaction and possess strong leadership skills.

Responsibilities:

- Oversee and manage the customer service team to ensure high-quality service delivery

- Develop and implement strategies to enhance customer experience and satisfaction

- Handle escalated customer inquiries and resolve issues promptly

- Train, mentor, and coach customer service representatives

- Monitor performance metrics and generate reports for management review

- Collaborate with other departments to improve overall customer service processes

- Implement policies and procedures to optimize customer interactions

Qualifications:

- Proven experience in a customer service management role

- Excellent communication and interpersonal skills

- Strong leadership abilities with a focus on team development

- Ability to resolve conflicts effectively

- Experience in recruiting, training, and managing staff

If you are a results-driven individual with a passion for delivering exceptional customer service, we invite you to apply for the Customer Service Manager position with us.

Regalo International LLC and Carlson Pet Company are family-owned businesses that seek to provide safety, simplicity, and security to babies and pets. We create products such as safety gates, booster seating, play-yards, bath/potty chairs, travel solutions, pet strollers, etc. We are always evolving and placing new products in the marketplace to give parents and pet owners ease and peace of mind when doing everyday life. Visit our websites to learn more about our exciting products on the market:

· https://regalo-baby.com/

· https://carlsonpetproducts.com/

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Microsoft Office: 1 year (Preferred)
• Sales: 1 year (Preferred)

Ability to Commute:

• Burnsville, MN 55306 (Preferred)

Ability to Relocate:

• Burnsville, MN 55306: Relocate before starting work (Required)

Work Location: In person