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Are you ready to take your career to the next level? Regional strives to positively impact the financial lives of our customers.
For over 35 years, our Team Members have been passionate about supporting customers through their financial challenges in life. They take pleasure in finding solutions and lending a helping hand, both to our customers and our communities. As we continue to grow and become a national brand in consumer financing, we hope you'll consider us for future career opportunities.
If you are looking to make a meaningful impact in people's lives by bringing a personal touch to finances, join our team today!
Job Purpose
The Collections Specialist is responsible for handling outbound and inbound calls from customers to determine the best possible method to permanently resolve delinquency by using a variety of collections and workout techniques. The Collections Specialist is also responsible for using verbal and interpersonal skills to provide excellent customer service and knowledgeable responses to resolve delinquent accounts.
Duties and Responsibilities
Compare and evaluate possible loan resolution solutions and decide which solutions to recommend to customers to best meet their needs and circumstances.
Responsible for prompt and accurate response to customer's servicing questions and concerns.
Assistborrowers with other loan maintenance requests.
Input data and verify information to process electronic payments.
Provide customers with information aboutproducts and services to generate additional revenue through cross-sell/up-sell opportunities.
Properly document each customer interaction in the servicing system.
Perform loan-related mathematical equations.
Perform follow-up and research tasks to ensure problem resolution.
Adhere to specific scheduling guidelines to ensure proper phone coverage.
Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer assets.
Explain loan payment histories using basic accounting and mathematical concepts and request corrections when necessary.
Perform follow-up and research tasks to ensure resolution.
Other duties as assigned
Minimum Qualifications
2 years of collections experience
Must pass pre-employment screening
Preferred Qualifications
5 years of collections experience
Bi-lingual
Critical Competencies
Proficient in using MS Office and database software
Strong customer service and problem solving skills
Excellentverbal and written communication skills
Proficient working knowledge of computerized applications such as word processing, spreadsheet,email, and specialized business applications software
Communication skills necessary to effectively identify process gaps and improvements to Management
Working Conditions
This position works in an office environment.
If you are a job applicant who resides in the state of California, please review our California Employee Privacy Policy at the following link: https://regionalfinance.com/wp-content/uploads/2022/11/UPDATED-Employee-Privacy-Policy-11.2022.pdf
Regional is an equal opportunity employer and does not discriminate on the basis of race, color, religion, creed, national origin, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, transgender status, age, disability, genetic information, veteran status, uniform service, or any other characteristic protected by applicable law ("Protected Characteristics"). Regional's policy of non-discrimination applies to all phases of the employment process and relationship, including, but not limited to, recruitment and selection; compensation and benefits; professional development and training; promotions and opportunities; transfers; social and recreational programs; layoff; and terminations.
Full Time
$36k-44k (estimate)
06/06/2024
08/05/2024
regionalmgmt.com
BALTIMORE, MD
50 - 100
Private
CHARLES GREEN
$10M - $50M
The job skills required for Collector include Customer Service, Written Communication, Problem Solving, Word Processing, etc. Having related job skills and expertise will give you an advantage when applying to be a Collector. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Collector. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Collector positions, which can be used as a reference in future career path planning. As a Collector, it can be promoted into senior positions as a Consumer Loan Collector III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Collector. You can explore the career advancement for a Collector below and select your interested title to get hiring information.
If you are interested in becoming a Collector, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Collector for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Collector job description and responsibilities
Collectors recover overdue payments and past due accounts by tracking debtors down using the phone or mail.
01/09/2022: Savannah, GA
Collectors also stay mindful of clients’ possible fears about being contacted for past due accounts and sometimes refer them to debt counselors for additional assistance.
01/18/2022: Utica, NY
After the collector and debtor agree on a repayment plan, the collector continually checks to ensure that the debtor pays on time.
03/12/2022: Waco, TX
Overdue payments on credit card balances, phone bills, auto loan payments, utility payments, and back taxes are examples of delinquent bills that a debt collector may be tasked with retrieving.
01/09/2022: Elkhart, IN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Collector jobs
Collectors must follow federal and local laws that govern debt collection.
04/02/2022: Springfield, MO
Step 3: View the best colleges and universities for Collector.