What are the responsibilities and job description for the IT System Technician position at Reily Foods Company?
At Reily Foods Company we've got a passion for flavor and have been providing iconic foods and beverages that create meals and memories for over 120 years! Our products consist of Luzianne Iced Tea, New England Coffee, Swan's Down Cake Flour, and Blue Plate Mayonnaise (to name a few) and can be found in retail locations around the country. We're a 5th generation, family owned company with locations in New Orleans, Knoxville, and Boston.
The IT System Technician (ITST) is the on-site team member responsible for maintaining Reilys datacenter environment in an industrial manufacturing environment based in Knoxville, TN. The ITST provides support to end users on a broad range of technical issues. The ITST identifies, researches, and resolves technical problems; responds to telephone calls, Helpdesk tickets, and personnel requests for technical support. The ITST manages asset inventory/disposal and technical documentation, and tracks and monitors problems to ensure a timely resolution.
Key Job Responsibilities
- Provide professional, efficient, courteous and responsive support for all hardware, software and network related issues
- Receive and respond to incoming calls and e-mails regarding desktop, server and network problems
- Monitor and maintain Reily Foods Knoxville datacenter
- Document, track and monitor problems to ensure a timely resolution
- Configure, install, maintain, diagnose, repair, and upgrade PCs, servers, and network equipment to insure optimal performance
- Perform system backups and recovery
- Maintain asset inventory of all computing equipment
- Monitor and analyze network and server performance
- Administer and maintain user accounts, permissions, and access rights
- Support business continuity and disaster recovery plans
- Assist Director with on-site datacenter tasks
- Move equipment as needed (equipment includes, but is not limited to PCs, monitors, printers and projectors)
- After-hours on-call responsibilities
- All other duties as assigned by the Sr. System Administrator
Qualifications
- A and/or Network Certifications or above preferred
- 3 years of Windows Server 2012 R2 or above administration experience
- 1 year working in VMware ESX and vCenter virtual environments preferred
- 3 years of Windows 10 or above administration experience
- Experience with PDQDeploy, Helpdesk ticketing software, and other management, auditing, and deployment tools a plus
- Experience with remote management tools
- Experience working in a fast-paced support environment; experience in an industrial setting a plus
- Ability to work independently as the sole IT team member at this facility
- Excellent customer service skills with strong oral and written communications
- Solid organizational skills with attention to detail
Reily Foods Company is an equal opportunity employer, Minorities/Females/Disability/Protected Veteran/Sexual Orientation/Gender Identity
