• Work is performed outdoors for extended periods of time including up to the entire duration of shift.
• Employees are subject to environmental conditions including extreme heat and cold weather.
• Protection from weather conditions may be provided, but not necessarily from temperature changes.

Key Responsibilities

• Deliver exceptional customer service experience, especially in difficult situations.
• Remain calm and professional even when dealing with challenging customers.
• Operate mobile apps and parking software from a handheld unit.
• Utilize License Plate Recognition (LPR) system monitor for compliance with parking policy and procedure.
• Clean and maintain parking pay stations and columns.
• Issue fee notices to vehicles not in compliance with parking policy and procedure, with handheld units.
• Utilize LPR system to enforce time limits within specific posted areas.
• Maintain the appearance of the company vehicle at all times to present a professional image.
• Follow up with management on any potential customer service issues.
• Assist merchants with issues related to parking validation system
• Assist customers with proper use of pay stations and perform minor maintenance as needed.
• Light maintenance such as; cleaning and sweeping

Skills, Knowledge and Expertise

• Prefer high school diploma or equivalent.
• Experienced with Microsoft Windows PCs and related applications (Word / Excel / Access / Outlook)
• Comfortable with devices running both Android and Apple Operating Systems
• Excellent verbal and written communication skills
• Valid Driver's license required
• Clean Motor Vehicle Report (MVR)
• Proof of vehicle insurance may be required

Benefits

• Comprehensive Medical, Dental, and Vision Plans. 
• Life and Disability Insurance
• 401K Plan with Generous Employer Match and Immediate Vesting
• Generous Paid Time Off (PTO)
• Part Time employees may not qualify for all benefits