Description

Summary:

In this role, you would be responsible for IT support and will work directly with clients to provide onsite and remote support. You will have a broad understanding of technology, infrastructure, thinks creatively and is driven to stay on top of the latest technology and information related to technology. This will involve having a positive attitude and the ability work as part of a team, and at times during the day work on your own to complete tasks.

Reports To: IT Manager

Job Duties:

· Diagnose, analyze, and troubleshoot hardware, software and network issues and situations with critical thinking skills

· Provide comprehensive desktop support services to end-users, ensuring the functionality and efficiency of desktop systems.

· Install, configure, and maintain desktop hardware and software, including operating systems, applications, and peripherals.

· Install, configure, and maintain hardware, software, and peripherals for employees.

· Help Desk support.

· Respond to incoming support requests from employees, addressing technology-related issues promptly and professionally.

· Troubleshoot hardware and software problems, providing technical guidance and solutions to end-users.

· Conduct routine checks and maintenance on computer hardware to ensure optimal performance. Preventive Maintenance.

· Stay updated on the latest technology trends

· Participate in team meetings to discuss ongoing support needs and system changes. Daily assignments will be handed out at these meetings from your department manager.

· Other duties as assigned, not listed above

Qualifications

Qualifications:

· 3-5 years of experience in providing IT support (help desk, service desk, technical support). Familiarity with troubleshooting hardware and software issues. Experience with customer service and end-user support. Great communication skills

· Certifications are a plus (A , Networking , Microsoft certified, SonicWall, etc.)

· Expert skill level with Microsoft Windows 10/11Pro, macOS, iOS.

Experienced with Azure, BitLocker, OneDrive, SharePoint, etc.

· Server 2019

· Group Policy (creating and troubleshooting)

· Office 365

· Teams

· DHCP

· DNS

· Switches

· Wireless networks

· Wireless Bridges

· Apple products (iPads, MacBook’s, macs, iPhone)

· Network troubleshooting, and resolution skills

· Expert skill supporting desktops, laptops, iPads, tablets, mobile devices, TVs, projectors. providing customer service to technical and non-technical end users.