As a leader in the jewelry industry, our mission is to create exceptional customer experiences in a culture of integrity and respect. We promise high-quality merchandise and brands, and as a recipient of the Best Places to Work in Indiana, we strive to provide a dynamic environment in which employees can thrive and grow.

The Repair Service Coordinator is an integral part of our service team. This position is responsible for serving as the primary contact between the customer and the repair departments to ensure every detail regarding any repair request is documented and communicated accurately. This position involves a great deal of customer contact and requires strong attention to detail and organization skills. This position is also responsible for ongoing communication with the customer regarding their repair. Customer relation skills should exude confidence and sincere understanding and care.

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, phones, photocopiers, filing cabinets and fax machines. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or listen. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Position may also involve sitting for extended periods of time, climbing stairs, and standing for extended periods of time.

Reis-Nichols Jewelers is a high end, luxury retailer and is one of the nation’s largest and most respected privately held retail jewelers in the country. Our rich history in the jewelry industry dates back to 1919. We are a family-owned business who values their employees and embodies our cultural motto - Work Hard, Have Fun, and Take Care of Each Other. Reis-Nichols is a trusted leader in luxury relationships, focused on life’s celebrations, empowering our people to create meaningful “Wow” moments & to provide legendary service. As a recipient of the Best Places to Work in Indiana for 3 consecutive years, 2021, 2022, and 2023, we strive to provide a dynamic environment in which employees can thrive and grow.

In addition to being a destination for the perfect engagement ring, Reis-Nichols designs and manufactures one-of-a-kind jewelry and has professional watchmakers in their certified watch repair facilities. Reis-Nichols is also an authorized retailer to many internationally known luxury brands such as Rolex, David Yurman, Cartier, Roberto Coin, Mikimoto, JB Star, Cartier, Breitling and Tag Heuer, to name but a few.

With two locations in the greater Indianapolis region, we are the area’s premier jeweler with a focus on providing personalized service. Our free-standing flagship store exceeds 11,000 square feet and is located on the north side in the luxury retail shopping district of Indianapolis. The Greenwood location is the destination for south-side clientele and is located just south of Greenwood Park Mall.

Reis-Nichols offers the following competitive benefits to employees who meet the necessary eligibility requirements: