Project Management/Communication

• Ability to work with little to no direction, self-directed
• Develops and demonstrates an understanding of the customer’s needs and manages expectations
• Define/maintain Change Management with project stakeholders
• Establish and maintain positive working relationships, both internally and externally
• Develop customer relationship and maintain day to day project related issues
• Utilizes big picture thinking for judgement/decision making in course of actions
• Provide project management/facilitation from inception to completion
• Collaborate with Sales team prior to SOW approval to validate cost/pricing assumptions and take a lead role in reporting on margin and remediation of margin-related issues.
• Maintain professional demeanor internally and externally
• Open communication/dialog with all project Stakeholders (internally and externally)

Project Execution

• Defines Project Approach, Schedules, Budget with input from Workstream/Department Leads
• Work with internal partners (Resource Management, Level I & II support, Logistics, and Staging/Integration) on new and ongoing projects to ensure that resource acquisition, orientation, procedural, and support needs are being met and issues are remediated.
• Create projects including setting budgets, scheduling service calls, and placing equipment orders for large or complex projects/customers.
• Monitor and/or manage customer assets including inventory management, bad warehouse items, slow moving inventory, and repair. Provide reporting as requested/required.
• Schedule, plan and facilitate meetings with customers and internal clients as needed to effectively launch new projects, monitor and manage ongoing projects, and remediate project-related issues.
• Ensure all invoicing is completed by the published deadline dates.
• Develop, maintain, review and/or distributes all project documentation including (but not limited to): Project Schedules, Budget, Status Reporting.
• Responsible for delivering projects within defined margins and document/communicate change.
• Identifies risk/issues for projects and define/implement solutions.
• Deliver project work within company SLA’s/OLA’s

Requirements & Qualifications:

• Bachelor’s degree in Business or related field, or equivalent professional experience required
• 5 years of project management experience
• Demonstrated track record of success developing and maintaining customer relationships, delivering results, and anticipating roadblocks
• Ability to build and maintain internal and external partnerships while working in cross functional teams
• Ability to delivery multiple projects with aggressive schedules
• Solid track record of meeting deadlines, setting priorities and managing multiple projects in a fast paced, results driven environment
• Excellent written and verbal communication skills
• Detail oriented and ability to manage time effectively
• Experience implementing internal process improvements; passion for innovation and efficiency
• Ability to work as a team member
• Professional, high-integrity, reliable and results oriented
• Proficient MS Office skills (Word, Excel, and Outlook)