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Ocean House Management
Weekapaug Inn
Guest Relations Manager Non- Exempt
A Collection Unlike Any Other
The Ocean House Collections includes 3 luxury properties. The Ocean House features 49 luxury guest rooms, 18 signature suites. The Cottage Collection includes 10 privately owned vacation homes. The Ocean & Harvest Spa is a 12,000 square foot Forbes Travel Guide 5 Star rated full-service health wellness spa. Over 10,000 square feet of indoor and outdoor meeting space. Up to 8 unique dining options during summer season including Coast, a Forbes Travel Guide 5 Star rated fine dining experience.
The Weekapaug Inn offers quintessentially New England accommodations that effortlessly combine casual comfort and luxurious furnishings. The Inn features 31 unique guest rooms and 4 two-bedrooms signature suites. Farm-to-table dining utilizes the finest and freshest locally sourced ingredients, and inspired amenities and resort activities are designed to create extraordinary guest experiences.
The Watch Hill Inn established in 1845, Watch Hill Inn carries with it a unique history marked by fame, natural disasters and, among all, resilience. Chic, minimalist decor intertwines with cutting edge technology like complimentary Apple TV, Netflix and an in-room iPad program that allows guests to order food and services to their door with the touch of a button. The Inn features 21 suite style accommodations with unrestricted access to dining, amenities, and resort activities at both Ocean House and Weekapaug Inn.
Scope of Position
The Weekapaug Inn Guest Relations Manager will maintain a visible presence at the Front Desk and serve as a guide and interpreter for both resort and non-resort guests of the Inn. The ideal candidate is responsible for creating an environment that helps guests feel comfortable and ensures that they have all their needs met to the standards of our inspection partners including Relais & Chateau, Forbes Travel Guide 5-star standards, and AAA 5-diamond standards. In addition, the ability to interact with staff (at all levels) in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful, and efficient, with a high level of professionalism and confidentiality is crucial to this role. Expert level written and verbal communication skills, strong decision-making ability and attention to detail are equally important.
Hourly Staff Schedule Requirements
All employees are kindly asked to understand that the property operation is 24 hours a day 7 days a week, inclusive of all holidays. While the company will make every attempt to create a work and life balance, all hourly paid team members may be asked to work extended shifts and additional days based on business demands. The busiest of days during the season (Memorial Day through Columbus Day) are the weekend days from Friday through Sunday and on holiday weekends that are celebrated on Mondays, this can include Mondays. All seasonal staff must be aware and able to work all weekends; requesting time off for a holiday weekend may not and will likely not be granted. The more flexible you are the more you can learn, grow, earn.
Reporting Relationship
Internal: Reports to the Front of the House Manager of the Weekapaug Inn.
Key Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required Job Knowledge, Skills, Experience, and Education
All your information will be kept confidential according to EEO guidelines.
Full Time
$40k-59k (estimate)
06/22/2024
07/05/2024
weekapauginn.com
WESTERLY, RI
25 - 50
1899
Private
JAMES BUFFUM
$5M - $10M
Accommodations
The following is the career advancement route for Guest Relations Manager positions, which can be used as a reference in future career path planning. As a Guest Relations Manager, it can be promoted into senior positions as a Room Reservations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Relations Manager. You can explore the career advancement for a Guest Relations Manager below and select your interested title to get hiring information.