Responsibilities :

Related Southeast is the brain, heart and soul of downtown West Palm. We are a collaborative force driven by expertise, ingenuity and passion.

We pay attention to our tenants and guests in a way that shatters tradition. We understand who they need us to be and where they need us to be, even before they do.

Equipped with an ever expanding range of amenities and resources, we strive to help our tenants be productive and happy.

Wherever we are today, we are committed to be in a better place tomorrow. Where do we draw the line? We don’t.

The Brand Ambassador is the associate in charge of greeting, welcoming, and assisting employees, tenants, owners, guests, and visitors throughout multiple Related Southeast Commercial properties;

they set the tone of the experience each customer is going to have as they cross the property’s threshold. The Brand Ambassador post is positioned strategically throughout neighborhood to best serve the customers who visit and experience it.

The post may be in the plaza of their specific building, when the weather allows, or right inside the revolving doors of their lobbies during inclement weather.

Other posts are in our Guest Services center and / or CityPlace.

In addition to setting the tone, brand ambassadors curate experiences for our customers, weaving together meaningful activities based on what they have learned during their interactions with guests.

The brand ambassador is responsible for driving foot traffic into our properties, generating interest in our retailers and the product and services they offer, making dinner reservations, speaking about featured artists, securing ground transportation to and from our office collection, and for following up with customers as they conclude their visit.

In short, brand ambassadors are the first and last team member every customer encounters as they enter and leave the neighborhood.

Service, Sales, and Client Development

Welcome and greet tenants, guests, visitors, and owners to the building.

Generate excitement about Related in those who inquire.

Model brand behaviors for coworkers, guests, and tenants.

Provide exceptional customer service by anticipating needs and remaining focused on the customer.

Conduct meaningful conversations to drive business into our Commercial spaces, including but not limited to restaurant reservations / recommendations, sales conversions, etc.

Answer questions in story form regarding the buildings, neighborhood, or Related Southeast development.

Develop strong relationships with coworkers, owners, and tenants.

Provide wayfinding details to guests and visitors.

Record meaningful customer data for the purpose of building relationships and personalizing future client opportunities.

Develop of book of business.

Provide reports with anecdotal evidence of conversions.

Teamwork

Be aware of the impact of behavior on others.

Work as a positive team player to surpass individual and group expectations.

Collaborate with UG2 staff to ensure the pristine condition of the property.

Welcome feedback and adapt behaviors as appropriate.

Operations

Monitor plazas and lobbies for cleanliness and general upkeep.

Provide morning reports about the status of property to the property management team.

Enter work orders that may arise on the spot through our digital platform.

Set up stations (e.g. stands, tables, chairs, etc.) for promotional activities in plazas and lobbies.

Uphold security guidelines and collaborate with security to prevent unauthorized entries.

Participate in and conduct customer experience huddles.

Additional responsibilities as designated by management.

Qualifications : Key Role Skill Set

Key Role Skill Set

Superior intentional observation skills.

Hosting and anticipating guest and tenant needs.

Strong memory and / or organizational method for tracking customer preferences and names.

Self-motivating to incorporate changing priorities.

Exceptional verbal and written communication skills.

Impeccable phone etiquette.

Capacity to adapt and overcome challenging situations.

Build rapport quickly and effectively with customers and colleagues.

Strong critical thinking skills, particularly around problem solving.

Ability to continuously improve and seek growth.

Juggle technology and interpersonal communication seamlessly.

Planning and organizing for large events.

Strong sense of professionalism reflected in daily appearance, posture, and preparedness.

Effectively incorporate coaching feedback.

Maintain a calm and professional demeanor while under pressure.

Education and Professional Qualifications

Minimum of bachelor’s degree, preference in Hospitality, Entertainment.

Possess technological skills to operate Microsoft Office programs and a variety of other platforms.

Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.

Minimum three years in service and / or sales industry preferred.

Related Companies is an equal opportunity employer.

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Overview :

Related Companies is a global real estate and lifestyle company defined by innovation and the most prominent privately-owned real estate firm in the United States with over sixty billion in assets owned or under development including the 28-acre Hudson Yards neighborhood on Manhattan’s West Side, The Grand and Related Santa Clara in California and The 78 in Chicago.

Formed over 45 years ago, Related is the largest private owner of affordable housing and a fully-integrated, highly diversified industry leader with experience in virtually every aspect of design, development, acquisitions, management, finance, hospitality, sustainability, and sales.

Related’s mixed-use, residential and commercial office properties have been consistently heralded for their placemaking vision bringing together iconic design, arts and culture, dynamic programming, and innovative wellness programs.

Headquartered in New York City, Related has offices and major developments in Boston, Chicago, Los Angeles, San Francisco, South Florida, Washington, D.

C., Abu Dhabi, and London, and boasts a team of approximately 4,000 professionals. Related was recently named to Fast Company Magazine’s list of the 50 Most Innovative Companies in the World.

Related Southeast is dedicated to developing projects at the highest standards of art, architecture, interior and landscape design.

Our dedication to outstanding service is the hallmark of our management operations. Related Southeast believes in investing in our talent, and we dedicate ourselves every day to cultivating a positive, team-oriented environment where every voice is heard.

We encourage our employees to boldly take on new challenges, constantly surpass the status quo and demonstrate a strong entrepreneurial spirit.

With this commitment to excellence, Related Southeast reinforces its pursuit of innovation to ensure a profound impact on the communities in which we do business.

For more information about Related, please visit .

Last updated : 2024-07-02