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The Service Desk Analyst I provide technical support to a mix of technical and non-technical internal customers by diagnosing, troubleshooting, repairing and debugging software and/or networked systems. They act as the first point of contact for internal users who report issues or submit requests. This position is the front line of IT support and requires frequent interaction with customers, providing knowledge, updates and the highest level of customer service. Frequent collaboration with more experienced team members is expected.
This role reports to the Manager, IT Operations and is a hybrid position. Candidates must be based in Chicago, IL and are required to work in office 3 days a week.
\nYour Role In Action
Relativity is a diverse workplace with different skills and life experiences—and we love and celebrate those differences. We believe that employees are happiest when they're empowered to be their full, authentic selves, regardless how you identify.
Benefit Highlights:
Comprehensive health, dental, and vision plans
Parental leave for primary and secondary caregivers
Flexible work arrangements
Two, week-long company breaks per year
Unlimited time off
Long-term incentive program
Training investment program
Transparency in Coverage Information
The Transparency in Coverage Final Rule requires disclosure of the negotiated rates with in-network providers and the historic allowed amounts paid to out-of-network providers, for all health plans available to employers. Files containing this information for the plans covered are published on this page.
Link: https://www.bcbsil.com/asomrf?EIN=123456789
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
Full Time
IT Outsourcing & Consulting
$43k-53k (estimate)
04/21/2024
06/26/2024
relativity.com
CHICAGO, IL
200 - 500
2001
Private
ANDREW SIEJA
$200M - $500M
IT Outsourcing & Consulting
Relativity is an Illinois-based E-discovery platform that provides litigation support, internal investigation, and compliance solutions for law firms and government agencies.
The following is the career advancement route for Service Desk Analyst I positions, which can be used as a reference in future career path planning. As a Service Desk Analyst I, it can be promoted into senior positions as a Help Desk Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Analyst I. You can explore the career advancement for a Service Desk Analyst I below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Desk Analyst job description and responsibilities
Service desk analysts must perform multiple functions effectively and simultaneously.
03/07/2022: Long Beach, CA
Service desk analysts must also maintain support tracking systems.
03/25/2022: Florence, SC
Service desk analysts provide technical support to customers and employees.
03/04/2022: Austin, TX
Service desk tools are software that enable the service desk analysts to operate more efficiently and effectively.
04/10/2022: Burlington, VT
A service desk analyst spends the majority of the day performing remote support.
04/11/2022: Scranton, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Analyst jobs
Service desk analysts often use Microsoft Office applications such as Word and Excel, but they can also benefit from specific service desk software like Zen desk, HEAT, Fresh Service or Track IT.
02/25/2022: Battle Creek, MI
Customer service skills are the backbone of a successful business.
02/12/2022: Alamogordo, NM
Step 3: View the best colleges and universities for Service Desk Analyst.