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About Relay Payments
Relay Payments is building a modern digital payment network to revolutionize the trucking and logistics industries. Trusted by more than 400,000 drivers, 100,000 carriers, and 2,000 truck stops nationwide, Relay has brought efficiency and automation to an industry historically reliant on cash, checks, and cards. Relay has joined forces with industry leaders like Pilot Company, Maverik, Schneider, Coyote Logistics, Lineage Logistics, and others to provide secure, reliable over-the-road transactions. Founded in 2019, our Atlanta-based fintech includes more than 150 team members and has won awards for product innovation, customer service, and organizational culture. We are a proud sponsor of NASCAR and William Byron from Hendrick Motorsports for 2024. For more information about Relay, visit relaypayments.com.
About The Role
Serving as an ambassador for the Relay Payments brand, our Lead Customer Service Associates ensure excellent customer service standards and maintain high customer satisfaction through their own work and through the work of their teams. As a first tier liaison between customers and companies, the Relay Customer Service team communicates via phone and email to assist with complaints, errors, account questions, payment processing, refunds, and other inquiries.
About You
Our Core Values
Why Relay Payments
Relay Payments is an equal opportunity employer. At Relay Payments, we make all employment decisions, which include hiring, promoting, transferring, demoting, evaluating, compensating and separating, without regard to sex, sexual orientation, gender identity, race, color, religion, age, national origin, pregnancy, citizenship, disability, service in the uniform services, or any other classification protected by federal, state or local law.
Full Time
$44k-56k (estimate)
07/20/2024
07/25/2024
relaypayments.com
Atlanta, LA
<25
The job skills required for Lead Customer Service Associate include Customer Service, Collaboration, Written Communication, Resilience, Call Center, Logistics, etc. Having related job skills and expertise will give you an advantage when applying to be a Lead Customer Service Associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Lead Customer Service Associate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Lead Customer Service Associate positions, which can be used as a reference in future career path planning. As a Lead Customer Service Associate, it can be promoted into senior positions as a Customer Service Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Lead Customer Service Associate. You can explore the career advancement for a Lead Customer Service Associate below and select your interested title to get hiring information.