What?s the job?

As Food & Beverage Manager you?ll lead and direct food and beverage operations, ensuring quality service and standards are maintained to deliver a memorable guest experience. Always following government regulations concerning health, safety or other requirements.

Your day-to-day

Guest Experience

• Make sure all food and beverage equipment is in operational condition and regularly cleaned
• Make sure all food and beverage facilities including banquet/convention spaces are clean and properly stocked to anticipated business volume. Notify engineering immediately of any maintenance and repair needs
• Establish and achieve quality and guest satisfaction goals. Help guests with their requests and complaints ? making sure you maintain a high level of guest satisfaction
• Analyse guest insights to identify and meet customer expectations and build on guest loyalty
• Regularly communicate with guests to ensure expectations are met

People

• Direct everyday activity, plan and assign work ensuring you always have the right staffing numbers
• Develop your team and improve their performance through coaching and feedback, and ceate performance and development goals for associates
• Train associates to make sure they deliver with compliance and to the standards we expect
• Drive a great working environment for teams to thrive ? linking up departments to create sense of one team
• Promote teamwork and quality service through daily communication and coordination with other departments
• Recommend or initiate any HR related actions where needed

Financial

• Help prepare the hotel?s annual budget and the setting of departmental goals
• Monitor budget and control expenses with a focus on food, beverage, and labor costs
• Working with the catering office, identify additional sales opportunities to enhance revenue
• Drive promotions that deliver great dining experiences for guests at a good value
• Make sure credit and financial transactions are handled securely

Responsible Business

• Manage hotel food and beverage marketing programs and participate in and maintain system-wide food and beverage marketing programs and promotions
• Keep an eye on competitor activity / industry innovation. Review and approve menu design and concepts with the Executive Chef (where present)
• Make sure food and drinks are secure and stored safely ? always keep stock replenished to minimize waste
• Handle food and beverage inventory procedures. Determine minimum and maximum stocks for all food, beverage, material, and equipment.
• May also serve as manager on duty