ReliantatHomeislookingforanExecutiveDirectorofHospicetojoinourteam.

AboutReliantat Home

Established in 2014, Reliant at Home is a multi-site, Texas only Home Health, Hospice, Caregivers, and Rehabcompanywith14locationsinTexas–includingfiveHospicelocations(FortWorth,Plano,Teague, The Woodlands, and San Antonio). The Reliant at Home Bluebird Promise is our commitment to live up to our higher calling by fulfilling our Values, Culture Priorities, and Service Pledge. Care is our higher calling. We believe care is more than the service we provide to patients who need help at home. It also means caring for our Reliant at Home family, the families and loved ones of the patients we serve, our referral partners and providers, and our local communities. Serving others is what we were meant todo.

ReliantatHomehasawinningculture-namedontheFortuneBestWorkplacesforAgingServicesinthe USA in 2020 (#10), 2022 (#15), and 2023 (#11) and a certified Great Place to Work 2020, 2021, 2022,

2023,2024,and2025!

PositionOverview

• TheExecutiveDirectorofHospiceservesastheoperationalandclinicalleaderofReliantat Home’s Hospice Division
• Your primary objective will be to develop strong foundational clinical service delivery andbranchteamswitheffective,efficient,andleanoperationsthatwillbuildandfacilitateReliantat Home’s reputation as a Best-in-Class Hospice operation.
• Youwillberesponsibleforadvisingonthedevelopmentofoperationalandclinicalpoliciesand procedures for Reliant at Home’s Hospice Division and implementing and executing those policies and procedures.
• YouwillserveasAdministratorforthedivision.
• Youwillshowdeterminationtoappropriatelygrowcensus,optimizerevenue,contain/manage costs, and drive achievement of KPI targets identified by Executive Leadership
• Youwillproactivelycontributetotheteamworkdynamicessentialtoasuccessfulcompanyand take guidance from Reliant at Home leadership as we evolve and seek to achieve new milestones.
• YouwillhaveknowledgeandunderstandingofHCHBandpossesstheskillsettoidentifyagency clinicaloperationdeficienciesthroughreporting,troubleshootandproblemsolveissues,direct branch,office,andfieldstaffonbestpracticeutilization,andprocessclinicalworkflowinHCHB when agency clinical managers need support.
• YouwillpossesstheabilityandworkingknowledgetocompleteaPointCarevisitinordertolead teams through documentation challenges and support new technology or process adoption processes at the local level.

• Youwillbeexpectedtotraveltoyourregionaloffices/branchesandworkon-sitewiththeteams 2-3 days/week most weeks.
• YouwillreportdirectlytotheVicePresidentofClinicalServices.

Responsibilities

• OverseeoperationsoftheHospiceDivisionandensureconsistentqualityofservicedelivery, efficiency of operations, and success of each location.
• EnsureeachagencyandclinicianisfollowingguidanceonhowtoachieveoptimalStarRatings, patient satisfaction scores, and performance under value-based metrics.
• Provideleadership,support,andproactiveengagementwithsalesleadershipandsalesteam members to understand referral sources expectations, respond proactively and communicatively to issues and service failures, and actively pursue the on-boarding of new patients in a timely manner.
• StrategizewithHomeOfficetalentacquisitionteammemberstomeetHospicebranch/location staffing needs and provide guidance to Clinical Branch Managers when thinking through potential hiring decisions and candidates (following the Staffing Matrix).
• Ensurebillingholdsareprocessedinatimelymannerandbillingpercentagesexceed97%bythe first of each month.
• MeetReliantatHomeHospicepatientservicegoalsandmaintainstateandfederalcompliance, executing on improving deficiencies identified through QAPI processes.
• EnsurefunctionalityandworkflowwithinHCHBisefficientandeffective,offeringahelpinghand when office staff are overwhelmed.
• ManagesuccessfulClinicalBranchManagerperformanceofagencyKPIssuchascensus,field staff productivity, PPD costs, DME, and timely documentation.
• Facilitatetheexecutionofsuperiorfieldnursetraining,volunteer,bereavement,andother programs that will bring value to Reliant at Home’s external selling propositions, organic recruiting, and community engagement.
• CollaboratewithHomeOfficeexecutiveandseniorleadershiptoguideandadviseonwaysto make the Reliant at Home Hospice an exceptional agency.
• Ensureoperational,procedural,andpolicyupdatesarecommunicatedtimelyandfollowed through on at each location.

Qualifications

• Musthaveabachelor'sdegree.Aclinicaldegreeisrequired.
• MusthaveandmaintainRNlicensureintheStateofTexas.
• Musthaveatleast10yearsofHospiceexperiencewithoperationalleadership,agency management and staff development experience.
• MusthaveademonstratedrobustknowledgeoftheMedicareguidelinesgoverningthese service lines.
• MustdemonstrateastrongunderstandingoftheissuesrelatedtothedeliveryofHospice services, with a history of effective problem solving in this area is strongly preferred.
• Musthaveexcellentinterpersonal,communications,publicspeaking,andpresentationskills.
• Mustpossesstheabilitytocommunicateeffectivelyverballyandinwriting.
• Mustgeneraterespectandtrustfromstaffandexternalconstituencies.

• Musthavesolidworkingknowledgeofcostbudgeting,sales,businessdevelopment,and strategic planning.
• Mustbewellorganizedandabletomanagemultipletaskssimultaneously.
• Mustbeabletoworkindependentlywithminimalsupervision.
• Mustbeself-motivatedandpossessahighstandardofprofessionalethics.
• Mustpossesscoreleadershiptraitsanddemonstratetheabilitytothriveinaneverevolvingand changing healthcare environment.
• MustsupporttheReliantatHomevaluepriorities,promotethoseprioritieswithevery employee in the division, and champion company culture initiatives.

Benefits:

• Competitivesalaryplusopportunitiesforadditionalbonuscompensation
• Mileagereimbursementorcompanyvehicle(ifavailable)
• Phoneallowance
• Medical,dental,andvision
• 401Kmatch
• HolidayandgenerousPTO
• Healthsavingsaccountavailablewithcompanycontribution
• Timelyexpensereimbursementprocess

Nowisthetimeforyoutobeinvolvedinthecareofourpatientsandtheexcitingexpansionofour company!