About Us:

Relief Mental Health was founded in February of 2020. Within these 3 years we have expanded to 10 new offices across Illinois, Wisconsin, and New Jersey. We aim to create a new standard for mental health care, offering a continuum of innovative therapeutic interventions and responding to evolving patient needs.

Responsibilities:

• Exhibit a high level of professionalism, empathy, and positivity to Relief TMS patients.
• Accurately set up and monitor patient treatments.
• Create weekly staffing schedule utilizing patient advocates as needed based on census demands
• Field patient questions and inquiries.
• Provide weekly assessments to patients
• Serve as a liaison between TMS psychiatrist and patients
• Follows physician implemented TMS protocols
• Troubleshoot and resolve issues that arise with TMS equipment
• Enter patient, treatment, billing, and appointment data into HER
• Oversee billing entries by patient advocates for accuracy
• Communicate with management when issues arise.
• Office work such as faxing, scanning, email, etc.
• Demonstrate exceptional follow-up skills
• Adhere to HIPPA guidelines
• Work flexible hours that may include nights and/or weekends

Qualifications:

• High School Diploma or Equivalent, Bachelor’s Degree preferred
• Management experience preferred
• Exceptional social and interpersonal skills
• Detail oriented
• Ability to work autonomously and remain focused
• Proficiency in Microsoft Office and G Suite products.
• Ability to learn and maintain Electronic Health Record system.
• Ability to operate Brainsway system and pass certification (training and certification provided during initial period of employment).
• Obtain YBOCS rater certification through Brainsway (provided during initial period of employment)