Remedy is honored to have been selected by a premier, quality driven manufacturer in Erie, PA as they embark on a search for a Customer Support Specialist. Internally known as a Technical Customer Support Specialist, this person will be responsible for providing best-in-class customer service for all product lines, with a focus on more technically complex products/projects. Check out more great details to this excellent opportunity below:

Job Title: Technical Customer Support Specialist

Job Type: Full-time/Direct Hire/In Person

Reports To : Director of Customer Operations

Hours : Monday through Friday, 8am-5pm

Pay : Targeting $50,000 annually

Work Perks : This client is proud to offer competitive pay, vacation time, Health/Dental/Vision, benefits, FSA/HSA, 401K, Life Insurance, Short Long-Term Disability and an employee centric culture!

Here is what you will be responsible for as their Customer Support Specialist:

• Act as the lead Customer Service Representative for defined Project Customers, gathering information/project details, providing pricing and communicating with multiple internal teams to ensure order accuracy
• Act as a materials expert in product engineering, design, innovation, and customer education
• Review customer documentation/project details to support order entry, production scheduling, materials management, transportation planning, and conformance
• Participate in weekly team project reviews to go over job completion status, exception management, shipping schedules and resolve complaints or eliminate delays
• Document and communicate revised production schedules when required due to design changes, labor or material shortages, backlogs, or other interruptions, collaborating with management, customer service, sales, procurement, scheduling, production, or engineering
• Coordinate shipping activities
• Support invoice management for customer projects

We're actively looking for strong Customer Service professionals with the following background profile:

• HS Diploma/GED is required
• 5 years of prior customer service experience in a manufacturing/construction related environment
• Must be mechanically inclined with a familiarity to product drawings/layouts/blueprints
• Prior experience with production control and scheduling
• Experience with CAD programs

This position requires working within and between teams, willingness to learn complex technical products, educate others on their use, maintain a focus on continuous improvement of process and product, communicate directly with customers, processing all order entry, and supporting drawings as needed. You will be working directly with department supervisors to determine progress of work and completion dates and compiling reports on progress of work, inventory levels, costs, invoicing and production exceptions. This is an excellent opportunity for a customer service/production control professional to join an incredible team and make immediate impact!