1 Member Support Agent Job in Bristol, RI
RemoteWorker UK is Hiring a Member Support Agent Near Bristol, RI
- You’ll work on first line customer support tickets via live chat and emails ensuring that every interaction with our members champions our brand and voice.
- Your communications will range from replying with a single saved reply to bespoke answers based on the customer’s situation.
- You’ll help members with simple troubleshooting and will report all technical issues to the technical squad.
- You’ll work as a team with your peers and will support them where possible.
- You’ll share member insights with the wider team.
- You’ll work closely with senior agents when investigating potential issues and Escalations.
- You’ll ensure that you hit individual and team performance key indicators.
- You’ll get involved with business projects as your knowledge of Loqbox grows. Key skills/experience:
- 2 years of experience working for an online customer service team
- Ability to handle 4 live chats at the same time
- Proactive and eager to learn
- Experience managing multiple communication channels (live chat, emails, social media)
- Experience working with Zendesk or a similar customer support system
- Fun, friendly, and empathetic mindset
- Ability to thrive in a fast-paced, ever-changing and demanding environment
- A team player Benefits
- Competitive salary - based on your level of experience
- Annual bonus
- £500 richer life fund
- 33 days holiday, a day off in your birthday month, extra holiday time for working during Christmas period
- Enhanced parental leave package
- Pirkx employee reward scheme; telephone GP,free counselling, high street discounts and more
- Work from home, our Bristol office or access co-working spaces nationwide
Job Summary
Full Time
$41k-52k (estimate)
06/09/2024
07/06/2024
The job skills required for Member Support Agent include Customer Service, Customer Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Member Support Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Member Support Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Member Support Agent positions, which can be used as a reference in future career path planning. As a Member Support Agent, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Member Support Agent. You can explore the career advancement for a Member Support Agent below and select your interested title to get hiring information.
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