1 Customer Support Executive - Remote Job in Raleigh, NC
Remoteworker Us is Hiring a Remote Customer Support Executive - Remote
You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and ensure that a standardized level of service is maintained for all customers.
Customer Support Executive Responsibilities:
- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.
- A bachelor’s degree in administration or a related field.
- A minimum of 3 years experience.
- Excellent interpersonal and written and oral communication skills.
- Ability to lead a team.
- Knowledge of CRM systems.
- Computer skills.
- Knowledge of mediation and conflict resolution techniques is preferable.
Job Summary
Full Time
$159k-218k (estimate)
06/06/2024
07/29/2024
The job skills required for Customer Support Executive - Remote include Customer Support, Customer Service, Quality Assurance, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Executive - Remote. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Executive - Remote. Select any job title you are interested in and start to search job requirements.
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