34 Help Desk Tech (remote short term project) Jobs in Baltimore, MD
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Office of the State's Attorney for Baltimore City
Baltimore, MD | Full Time
$58k-73k (estimate)
3 Weeks Ago
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Help Desk Tech (remote short term project)
$62k-77k (estimate)
Full Time
1 Week Ago
Remoteworker Us is Hiring a Remote Help Desk Tech (remote short term project)
Job DescriptionJob Description
This position is perfect for someone in between openings but is not a good fit otherwise. The duration is 2-4 weeks depending on how it progresses.
SummaryThis project is to assist the team with a surge in calls due to a new application roll out. We will train on the technology.
ResponsibilitiesThe following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. These are not to be construed as an exhaustive list of all job duties performed by personnel so classified.
This position is perfect for someone in between openings but is not a good fit otherwise. The duration is 2-4 weeks depending on how it progresses.
SummaryThis project is to assist the team with a surge in calls due to a new application roll out. We will train on the technology.
ResponsibilitiesThe following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. These are not to be construed as an exhaustive list of all job duties performed by personnel so classified.
- Provides a timely response to standard service requests. Provides first level problem analysis. Master base knowledge of assigned applications, hardware and network to support clinical and business environments. Resolves or escalates service requests when necessary.
- Uses Helpdesk Call Tracking application to log all service and update requests accurately and well detailed. Collects data from customers to aid problem determination/resolution of request. Provides on-going follow up to customers until resolution of issue.
- Work experience in customer service and/or information technology preferred.
- Basic knowledge and understanding of how technology can be applied to provide standard system support.
- Basic knowledge of PC hardware and peripherals associated with applications.
- Effective communication skills, ability to read and follow instructions accurately, timely and effectively.
- Excellent customer service skills and the ability to work with all levels within the organization and working within a team.
- Ability to perform daily work activities of the position assuring prompt and effective response to customer needs.
- Basic analysis and problem-solving skills to assess the customer needs and determine appropriate solutions.
- Ability to understand and adhere to systems security and control procedures in accordance with departmental, vendor standards and regulatory bodies.
Job Summary
JOB TYPE
Full Time
SALARY
$62k-77k (estimate)
POST DATE
06/21/2024
EXPIRATION DATE
07/19/2024
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