203 IT Support Specialist (Hybrid) Jobs in New York, NY
Remoteworker Us is Hiring an IT Support Specialist (Hybrid) Near New York, NY
Attention gamers and musicians, hard core tech geeks and vegan mountaineers: MTS Pro Services is made up of an amazing array of people, and if you have strong opinions about the Prequels, spaces vs. tabs or iOS vs. Android, MTS might be the place for you. Our senior staff is made up primarily of people who have worked here for 5-10 years. Many senior leaders started in junior roles. We will give you a job but also a place to grow and develop. If you strive to deliver great IT support and great customer service in a fun environment, we want you.
Position Summary:
MTS Pro Services is seeking a Tier 1 IT Support Specialist to help support our business and education clients for our Professional Services division based in New York. In this role, you will monitor the Help Desk ticketing queues, take email, chat, and phone support calls from MTS's clients, gather information from clients, document and assess their support needs, and perform initial remote troubleshooting over the phone to resolve their issues within agreed SLA’s. In the event an issue cannot be resolved upon first contact with the client, the Tier 1 representative will be required to prioritize and escalate the ticket to a Tier 2 Support Specialist for further action. To be considered for this position you will be required to have a confident, professional phone presence and possess basic technical skills for supporting Mac computing environments. Applicants will benefit from having call center experience, and a desire to learn about supporting Mac infrastructures and applications is imperative.
This is a hybrid position, working out of our New York office at least once per week. You may also need to visit our clients for onsite support within the Greater New York City area as needed. Covid-19 vaccination is required for all MTS employees.
Expectations & Required Experience:
- 1 year experience troubleshooting and supporting Mac/iOS devices in a business or education environment. Experience in a Help Desk call center environment is a definite plus.
- Excellent verbal and written communication skills.
- Apple Certified Support Professional (ACSP) certification is preferred but not required for consideration for this position. Must be able to achieve this certification within 3-6 months of being hired.
- Other certifications such as CompTIA A , Net , or a Google IT Support Certification preferred, but not required.
- Ability to work as part of a team in a high speed dynamic environment.
- Must have a High School Diploma and current driver's license.
- Provide professional and courteous technical support via chat, email, and telephone to clients.
- Provide onsite technical support to our managed clients in the New York area when needed.
- Document incidents accurately in Help Desk ticketing system.
- Maintain a calming, helpful demeanor with customers, while demonstrating patience and a genuine desire to delight our clients.
- Demonstrate professional communication skills to clearly convey technical solutions and set expectations.
- Remotely troubleshoot and repair client issues using a suite of support utilities.
- Assist with development of Help Desk and Knowledge Base documentation.
- Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Perform other job related duties as needed.
MTS Pro Services is a Mac-focused Professional Services organization, providing a suite of IT managed services offerings and IT infrastructure related projects to our array of businesses and education clients. We have office locations in both NYC (headquarters) and Philadelphia and support clients nationwide. We offer a fun and healthy work environment, competitive pay, a full benefits package including health insurance, 401k, and plenty of room for career growth and advancement. Maintaining a great culture and happy customers are our top priorities, and we're looking for positive, professional, results-driven individuals to join our incredible team. We foster an open, energizing and collaborative environment and our team is made up of passionate Mac support professionals who deliver to high standards but also have fun in the process.
Salary: $45,000-55,000/annually
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Job Summary
Full Time
$71k-87k (estimate)
09/03/2024
09/30/2024
The job skills required for IT Support Specialist (Hybrid) include Troubleshooting, Customer Service, Technical Support, IT Support, Help Desk, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Support Specialist (Hybrid). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Support Specialist (Hybrid). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Support Specialist (Hybrid) positions, which can be used as a reference in future career path planning. As an IT Support Specialist (Hybrid), it can be promoted into senior positions as a Decision Support Specialist that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Support Specialist (Hybrid). You can explore the career advancement for an IT Support Specialist (Hybrid) below and select your interested title to get hiring information.
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Quotes from people on IT Support Specialist job description and responsibilities
IT Support Specialist provides a wide range of computer services from basic troubleshooting to complex maintenance and repair procedures.
01/10/2022: Gainesville, FL
IT Support Specialists to work on either computers or portable devices, whereas some others may require their employees to tend to all sorts of requests.
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The IT Support Specialist provides computer support to end users across the College district for computer hardware, software, other technology equipment, and business-related applications.
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These specialists either support computer networks or they provide technical assistance directly to computer users through a help desk.
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IT support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on IT Support Specialist jobs
Employers usually prefer to hire IT support specialists with some sort of formal college education even though training requirements can vary.
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Some employers may accept IT support specialists without formal education who have computer experience and certification.
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Learn about the job description and duties, and read the requirements to start a career as a IT support specialist.
12/26/2021: Daytona Beach, FL
To have a successful career as a IT support specialist, there are certain skills that hiring managers know to look for, and you must learn it.
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Successful technical support specialists possess common characteristics and aptitudes.
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Step 3: View the best colleges and universities for IT Support Specialist.
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