Remoteworker Us is Hiring a Remote NY- Remote Benefits Rep/ Customer Service Agent
Job DescriptionJob Description Seeking a motivated and customer-focused individual to fill the position of Remote Benefits Representative/Customer Service Agent. As a Benefits Rep/Customer Service Agent, you will be responsible for providing excellent customer service and support to clients regarding their benefit plans. This is a remote position that offers flexibility and the opportunity to work from the comfort of your own home. Key Responsibilities:
Handle incoming calls from clients, addressing inquiries and providing guidance on benefit plans
Assist clients in enrolling or making changes to their benefit plans
Maintain accurate and up-to-date client records using company software
Collaborate with team members to ensure seamless customer service delivery
Stay updated on industry trends and changes in benefit plans
RequirementsRequirements:
Prior experience in customer service
Excellent verbal and written communication skills
Ability to work independently and in a team environment
Proficient computer skills, including experience with customer relationship management (CRM) software
Strong problem-solving and decision-making abilities
Attention to detail and accuracy in record-keeping
If you are a dedicated and customer-oriented professional looking for a remote opportunity to utilize your customer service skills, we encourage you to apply for this position. Join Thomas Talent Network, LLC and be part of a team that values customer satisfaction and provides support to clients in their benefit plan needs. BenefitsFull employee benefits, and ample opportunities for career advancement.