68 Remote Customer Service Representative Jobs in Minneapolis, MN
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Remoteworker Us is Hiring a Remote Remote Customer Service Representative
As a Benefit Customer Service Representative you will have the rewarding opportunity to help our client members through the enrollment process and when making updates to their health care and/or pension plans.
We allow you the freedom to take the time necessary to provide the highest level of service. You will start out on one client, and with dedication to our clients.
You will be cross trained to aid on multiple clients. You will spend your day either on the phone or aiding through webchat conversations and email. We provide superior service center environment in professional buildings where you will be recognized for your dedication.
ShiftsDuring our busy season you will be expected to work a 40-hour week and overtime when requested.
During our off season, your hours will fluctuate between 32 to 40 hours depending on client need.
NO WEEKEND SHIFTS! Monday through Friday only!
For the Minneapolis, MN location, you need to be available to work an 8 hour shift between the hours of 7a-10p CT . Must live within 1 hour of Minneapolis, MN.
Looking for flexibility!
Job DescriptionRemote Role, MUST BE LOCAL. You will go onsite for day 1 to pick up equipment and also be required to come in for meetings or major projects.Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email, and instant message. Ability to customize customer service approach to meet all types of member communication styles and personalities while maintaining professionalism, and diplomacy during difficult calls. Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements. Skillfully translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon. Read and understand clients plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests/questions and to anticipate the future needs of the member.
Pay for this position is $18 per hour
RequirementsMust have High School Diploma or GED
Looking for any various experience, preferably in Customer Service or Call Center!
Looking for English Speaking candidates or Bilingual in Spanish or French (Paid .75 Cents more if Bilingual, Fully Fluent in Spanish or French)
Please click to apply now! Pierce Jones or an A-Line Team Member will reach out to you as soon as possible!
Job Summary
Full Time
$38k-48k (estimate)
07/22/2024
08/19/2024
The job skills required for Remote Customer Service Representative include Customer Service, Commitment, Dedication, etc. Having related job skills and expertise will give you an advantage when applying to be a Remote Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Remote Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Remote Customer Service Representative positions, which can be used as a reference in future career path planning. As a Remote Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Remote Customer Service Representative. You can explore the career advancement for a Remote Customer Service Representative below and select your interested title to get hiring information.
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