1 Remote Support Technician II Job in Minneapolis, MN
Remoteworker Us is Hiring a Remote Remote Support Technician II
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
We are looking for dedicated professionals who share our passion for helping dental practices thrive. If you are looking for a challenging and rewarding career in the dental industry, we encourage you to apply for our open positions. Join us in our mission to help our clients feel Rest Assured!
Responsibilities:
- Answer live calls from Technical Server Representatives for service requests.
- Balance daily workload, answering and prioritizing calls and tickets.
- Update assigned service tickets daily.
- Perform semi-advanced problem-solving on various applications and hardware.
- Accurately identify the need to escalate issues promptly.
- Maintain accurate records and time logging in ConnectWise.
- Effectively communicate issue resolution to the client
- Maintain internal knowledgebase and ticketing information on an ongoing basis.
- Continuously exhibit a Rest Assured mindset
- Be part of on-call rotation responding to after-hours calls and emergencies
- Gather technical information for on-site escalations.
- Other duties as assigned.
- Minimum 2-year customer service experience
- 3-5 Years of Helpdesk 2 Technician experience
- Excellent verbal and written communication skills
- Experience supporting customers via phone, e-mail, chat, on-site, and ability to always maintain a pleasant disposition.
- Able to self-manage and work independently in a fast-paced, constantly changing environment.
- Thrives on a team where expertise is shared, and feedback is welcomed.
- Effective time management including the ability to multi-task, organize and prioritize.
- Ability to research and grasp technical information across multiple tools while working with customers.
- Aptitude for acquiring knowledge and skills in technical troubleshooting and an eagerness to learn and take on new challenges.
- Technical support experience
- Passion for problem resolution and creation of positive customer experience
- Technical degree, related certification(s), experience in the healthcare field
- Successful completion of pre-employment assessments
- Successful completion of initial training
- Professional and friendly demeanor
- Pays attention and adheres to company policies and procedures.
- Valid drivers license
- Background check
- Benefits Vision, Medical, and Dental
- 401K with company match
- Paid time off
- Company-paid disability and life insurance
- 7am to 4pm
- 8am to 5pm
- 9am to 6pm
- Full-time
Job Summary
Full Time
$65k-82k (estimate)
06/21/2024
07/20/2024
The job skills required for Remote Support Technician II include Technical Support, Customer Service, Problem Solving, Written Communication, Communicates Effectively, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Remote Support Technician II. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Remote Support Technician II. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Remote Support Technician II positions, which can be used as a reference in future career path planning. As a Remote Support Technician II, it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Remote Support Technician II. You can explore the career advancement for a Remote Support Technician II below and select your interested title to get hiring information.
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