8 Remote Technical Support Specialist (multiple shifts available) Jobs in Baltimore, MD
Remoteworker Us is Hiring a Remote Remote Technical Support Specialist (multiple shifts available)
Are you looking to work for an organization that has stellar benefits, competitive compensation, and a workforce devoted to excellence? IT@JH Client Technology Solutions, Remote Client Support is seeking a Remote Support Specialist who is responsible, possesses sound documentation skills, demonstrates critical thinking and reasoning skills, displays the ability to work collaboratively in a team environment, and is able to communicate effectively in the service of users and colleagues. Multiple shifts available. Training will take place for 4-6 weeks Monday-Friday (9am-5:30pm EST)The Remote Support Specialist provides remote workstation administration support, workstation maintenance, and operation of Windows/Linux/Mac workstations. Troubleshoots problems and applies resolutions remotely. Resolves workstation issues remotely using tools such as SCCM, BeyondTrust Remote Support, Active Directory, etc. When users experience technical issues, they will communicate their problems to a remote support specialist, who will then find solutions to their inquiries. Working with users, remote support specialists provide excellent customer service. They communicate effectively and listen attentively to customers’ concerns.
Remote Support Specialist serves as Tier II support for:
- Citrix
- MFA
- VPN
- Zoom
- Exchange/Outlook
- Workstation break/fix (Windows, macOS)
- Mobility
- Other software and hardware
- Troubleshoot and resolve hardware and software problems.
- Follow established procedures for problem reporting and resolution.
- Keep current on supported technologies.
- Using established protocols, communicate to departmental customers and/or organizational systems about updates, installations, etc.
- Accurately update resolution and time spent on tickets/service requests so that performance data can be tracked and maintained. Identify tickets for inclusion in Knowledge Base.
- Monday, Tuesday, Wednesday and Thursday (7:30pm-6:00am)
- Monday - Friday (10:00 am-6:30 pm)
- Monday - Friday (10:30 am-7:00 pm)
- Monday - Friday (11:00 am-7:30 pm)
Required Experience: Four years of related experience.
Work location: Remote. May work from home 100% from MD, VA, PA, DE, DC, or FL.
Company DescriptionInformation Technology at Johns Hopkins (IT@JH) supports and enhances research, teaching, and patient care at Johns Hopkins through effective use of innovative information technology resources, products, and services. IT@JH was named as a “Best Place to Work in Information Technology” by Computer World for the eighth consecutive year, ranking 21 among large organizations.
Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
Johns Hopkins Health System and its affiliates are drug-free workplace employers.
Company DescriptionInformation Technology at Johns Hopkins (IT@JH) supports and enhances research, teaching, and patient care at Johns Hopkins through effective use of innovative information technology resources, products, and services. IT@JH was named as a “Best Place to Work in Information Technology” by Computer World for the eighth consecutive year, ranking 21 among large organizations. Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law. Johns Hopkins Health System and its affiliates are drug-free workplace employers.
Job Summary
Full Time
$69k-85k (estimate)
06/22/2024
07/21/2024
The job skills required for Remote Technical Support Specialist (multiple shifts available) include Active Directory, Installation, Communicates Effectively, Linux, Critical Thinking, etc. Having related job skills and expertise will give you an advantage when applying to be a Remote Technical Support Specialist (multiple shifts available). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Remote Technical Support Specialist (multiple shifts available). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Remote Technical Support Specialist (multiple shifts available) positions, which can be used as a reference in future career path planning. As a Remote Technical Support Specialist (multiple shifts available), it can be promoted into senior positions as a Technical Support Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Remote Technical Support Specialist (multiple shifts available). You can explore the career advancement for a Remote Technical Support Specialist (multiple shifts available) below and select your interested title to get hiring information.
If you are interested in becoming a Technical Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Support Specialist job description and responsibilities
Technical support specialists work with end-users to provide technical support and assistance for technical, software and hardware problems.
02/25/2022: Altoona, PA
Technical support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.
01/19/2022: Dothan, AL
Technical support roles are primarily office based, and email/phone are the most popular ways to communicate with customers.
01/19/2022: Fort Collins, CO
A technical support specialist provides technical assistance for users of computers, networks, software, or other devices.
03/02/2022: Portsmouth, NH
Technical support specialists provide computer support for organizations or businesses.
02/15/2022: Albany, GA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support Specialist jobs
The minimum education requirement for a technical support specialist role can vary from position to position.
01/23/2022: San Antonio, TX
Technical support specialists must have patience and be sympathetic to diffuse any frustration the end-user may be feeling.
03/01/2022: Springfield, IL
To become tech support, at minimum, an associate degree or certification with on-the-job training.
01/04/2022: New Orleans, LA
Trains customers on how to use hardware and software.
01/02/2022: Nassau, NY
Be an Oracle Certified Associate.
01/16/2022: Colorado Springs, CO
Step 3: View the best colleges and universities for Technical Support Specialist.
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