5 WFH Customer Support Advisor Jobs in Atlanta, GA
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Remoteworker Us is Hiring a WFH Customer Support Advisor Near Atlanta, GA
Job DescriptionJob Description
DescriptionWe are looking for a friendly, enthusiastic Jr. Work-From-Home Customer Service Advisor to join our team. In this entry-level position, you will be responsible for providing exceptional customer support by addressing customer inquiries, resolving issues, and ensuring a positive customer experience. Working from the comfort of your home, you will handle incoming calls, emails, and chat requests from customers, offering solutions and assistance in a professional and courteous manner.
Key Responsibilities
Customer Support: Respond to customer inquiries via phone, email, and chat in a timely and efficient manner.
Issue Resolution: Identify customer problems, provide solutions, and escalate complex issues to senior team members when necessary.
Product Knowledge: Stay informed about the company's products and services to provide accurate and up-to-date information to customers.
Documentation: Maintain detailed records of customer interactions, issues, and resolutions in the company's CRM system.
Feedback: Gather and report customer feedback to help improve products, services, and customer satisfaction.
Team Collaboration: Work closely with other team members to ensure consistent and seamless customer service.
Training and Development: Participate in training sessions to improve product knowledge and customer service skills.
Follow-up: Conduct follow-ups with customers to ensure their issues have been resolved and they are satisfied with the service provided.
Adherence to Policies: Comply with company policies, procedures, and guidelines to maintain a high standard of service quality.
Performance Goals: Meet or exceed individual performance metrics and contribute to team targets.
Skills, Knowledge and Expertise
High school diploma or equivalent.
Previous Customer Service Experience Is Preferred But Not Required.Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Ability to work independently and manage time effectively.
Basic computer skills, including familiarity with email, chat software, and CRM systems.
A reliable internet connection and a quiet workspace at home.
BenefitsHigh school diploma or equivalent.
Previous Customer Service Experience Is Preferred But Not Required.Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Ability to work independently and manage time effectively.
Basic computer skills, including familiarity with email, chat software, and CRM systems.
A reliable internet connection and a quiet workspace at home.
DescriptionWe are looking for a friendly, enthusiastic Jr. Work-From-Home Customer Service Advisor to join our team. In this entry-level position, you will be responsible for providing exceptional customer support by addressing customer inquiries, resolving issues, and ensuring a positive customer experience. Working from the comfort of your home, you will handle incoming calls, emails, and chat requests from customers, offering solutions and assistance in a professional and courteous manner.
Key Responsibilities
Customer Support: Respond to customer inquiries via phone, email, and chat in a timely and efficient manner.
Issue Resolution: Identify customer problems, provide solutions, and escalate complex issues to senior team members when necessary.
Product Knowledge: Stay informed about the company's products and services to provide accurate and up-to-date information to customers.
Documentation: Maintain detailed records of customer interactions, issues, and resolutions in the company's CRM system.
Feedback: Gather and report customer feedback to help improve products, services, and customer satisfaction.
Team Collaboration: Work closely with other team members to ensure consistent and seamless customer service.
Training and Development: Participate in training sessions to improve product knowledge and customer service skills.
Follow-up: Conduct follow-ups with customers to ensure their issues have been resolved and they are satisfied with the service provided.
Adherence to Policies: Comply with company policies, procedures, and guidelines to maintain a high standard of service quality.
Performance Goals: Meet or exceed individual performance metrics and contribute to team targets.
Skills, Knowledge and Expertise
High school diploma or equivalent.
Previous Customer Service Experience Is Preferred But Not Required.Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Ability to work independently and manage time effectively.
Basic computer skills, including familiarity with email, chat software, and CRM systems.
A reliable internet connection and a quiet workspace at home.
BenefitsHigh school diploma or equivalent.
Previous Customer Service Experience Is Preferred But Not Required.Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Ability to work independently and manage time effectively.
Basic computer skills, including familiarity with email, chat software, and CRM systems.
A reliable internet connection and a quiet workspace at home.
Job Summary
JOB TYPE
Full Time
SALARY
$48k-61k (estimate)
POST DATE
09/03/2024
EXPIRATION DATE
09/30/2024
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