3 WFH Customer Support Advisor Jobs in New York, NY
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WFH Customer Support Advisor
$57k-73k (estimate)
Full Time
6 Days Ago
Remoteworker Us is Hiring a WFH Customer Support Advisor Near New York, NY
Job DescriptionJob Description
DescriptionWe are looking for a friendly, enthusiastic Jr. Work-From-Home Customer Service Advisor to join our team. In this entry-level position, you will be responsible for providing exceptional customer support by addressing customer inquiries, resolving issues, and ensuring a positive customer experience. Working from the comfort of your home, you will handle incoming calls, emails, and chat requests from customers, offering solutions and assistance in a professional and courteous manner.
Key Responsibilities
DescriptionWe are looking for a friendly, enthusiastic Jr. Work-From-Home Customer Service Advisor to join our team. In this entry-level position, you will be responsible for providing exceptional customer support by addressing customer inquiries, resolving issues, and ensuring a positive customer experience. Working from the comfort of your home, you will handle incoming calls, emails, and chat requests from customers, offering solutions and assistance in a professional and courteous manner.
Key Responsibilities
- Customer Support: Respond to customer inquiries via phone, email, and chat in a timely and efficient manner.
- Issue Resolution: Identify customer problems, provide solutions, and escalate complex issues to senior team members when necessary.
- Product Knowledge: Stay informed about the company's products and services to provide accurate and up-to-date information to customers.
- Documentation: Maintain detailed records of customer interactions, issues, and resolutions in the company's CRM system.
- Feedback: Gather and report customer feedback to help improve products, services, and customer satisfaction.
- Team Collaboration: Work closely with other team members to ensure consistent and seamless customer service.
- Training and Development: Participate in training sessions to improve product knowledge and customer service skills.
- Follow-up: Conduct follow-ups with customers to ensure their issues have been resolved and they are satisfied with the service provided.
- Adherence to Policies: Comply with company policies, procedures, and guidelines to maintain a high standard of service quality.
- Performance Goals: Meet or exceed individual performance metrics and contribute to team targets.
- High school diploma or equivalent.
- Previous customer service experience is preferred but not required.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and manage time effectively.
- Basic computer skills, including familiarity with email, chat software, and CRM systems.
- A reliable internet connection and a quiet workspace at home.
- Only for United States and Canada residents
- Health, dental, and vision insurance.
- Short-term and long-term disability coverage.
- 401(k) with a company match.
- Competitive paid time off package, including vacation, holidays, and a floating day.
Job Summary
JOB TYPE
Full Time
SALARY
$57k-73k (estimate)
POST DATE
09/11/2024
EXPIRATION DATE
10/09/2024
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