1 Zendesk or Similar Administrator - Part Time Remote Job in Jacksonville, FL
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Zendesk or Similar Administrator - Part Time Remote
$76k-97k (estimate)
Part Time
3 Weeks Ago
Remoteworker Us is Hiring a Remote Zendesk or Similar Administrator - Part Time Remote
Job DescriptionJob Description
Zendesk or Similar Administrator - Part Time Remote
3 month project. Here is the brief overview of the project.
Strong Zendesk Administrator for a part time role 10-20 hours/week
QualificationsYou have 5-10 years of Zendesk or similar administration experience with in-depth knowledge of ticketing, live channel support systems, and API/App Integrations
You have 3 years of experience configuring and managing a phone IVR, such as Five9
You have excellent communications, analytical and teamwork skills
You have a proven ability to deal with ambiguity in a rapidly changing business environment, resolve problems and offer impacting solutions
You have the ability to translate business requirements into technical deliverables
You have the ability to communicate vision, strategy, and statuses of projects to leadership and internal stakeholders
You have a Bachelors or Associate Degree in Business Management, technology or a related field
A bonus if you have Zendesk app development & API Experience along with Zendesk certifications or similar
ResponsibilitiesAs a Zendesk Administrator, you will manage the Zendesk instance across multiple brands
You will help standardize and optimize configurations, but also lead initiatives of integrations with other applications within the company
You will manage Zendesk instance for multiple brands and create a scalable platform
You will monitor performance of automation, triggers, and workflows within the Zendesk instance
You will monitor and use performance data to identify pain points and efficiency opportunities
You will maintain and manage the backlog of operational and functionality enhancement requests and work with internal stakeholders and vendors to ensure prioritization and alignment with the business
You will integrate additional apps and 3rd party systems as dictated by business needs
You will maintain subject matter expertise and historical documentation of Zendesk enhancements and releases
You will establish and maintain operating procedures for the administration of the platform that is consistent with overall company policies and guidelines
You will develop strategic initiatives within the Care organization to fully utilize our CRM platform to ensure process improvements, enhanced member experience, and drive continuous improvements
You will bring new uses and best practices from other companies to the organization to spur new ideas and ways to make the most of our platform
Zendesk or Similar Administrator - Part Time Remote
3 month project. Here is the brief overview of the project.
Strong Zendesk Administrator for a part time role 10-20 hours/week
QualificationsYou have 5-10 years of Zendesk or similar administration experience with in-depth knowledge of ticketing, live channel support systems, and API/App Integrations
You have 3 years of experience configuring and managing a phone IVR, such as Five9
You have excellent communications, analytical and teamwork skills
You have a proven ability to deal with ambiguity in a rapidly changing business environment, resolve problems and offer impacting solutions
You have the ability to translate business requirements into technical deliverables
You have the ability to communicate vision, strategy, and statuses of projects to leadership and internal stakeholders
You have a Bachelors or Associate Degree in Business Management, technology or a related field
A bonus if you have Zendesk app development & API Experience along with Zendesk certifications or similar
ResponsibilitiesAs a Zendesk Administrator, you will manage the Zendesk instance across multiple brands
You will help standardize and optimize configurations, but also lead initiatives of integrations with other applications within the company
You will manage Zendesk instance for multiple brands and create a scalable platform
You will monitor performance of automation, triggers, and workflows within the Zendesk instance
You will monitor and use performance data to identify pain points and efficiency opportunities
You will maintain and manage the backlog of operational and functionality enhancement requests and work with internal stakeholders and vendors to ensure prioritization and alignment with the business
You will integrate additional apps and 3rd party systems as dictated by business needs
You will maintain subject matter expertise and historical documentation of Zendesk enhancements and releases
You will establish and maintain operating procedures for the administration of the platform that is consistent with overall company policies and guidelines
You will develop strategic initiatives within the Care organization to fully utilize our CRM platform to ensure process improvements, enhanced member experience, and drive continuous improvements
You will bring new uses and best practices from other companies to the organization to spur new ideas and ways to make the most of our platform
Job Summary
JOB TYPE
Part Time
SALARY
$76k-97k (estimate)
POST DATE
06/09/2024
EXPIRATION DATE
07/06/2024
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