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Hello, Client Success Managers!
My name is Alex and I am the VP of Growth at Tadpull – Our mission is to equip mid-sized businesses with data and AI tools to effectively compete against larger incumbents and demystify ecommerce growth by turning data into dollars. We collaborate with companies to help them master ecommerce and achieve consistent revenue growth year in and year out. Our tech-enabled services and software solution unlocks the power of smarter digital marketing for brands like Caterpillar, Vivint, Mystery Ranch, Oboz, Jackson Hole Resort, Spoonful of Comfort, and a host of others operating on platforms like Shopify, BigCommerce, Klaviyo or Oracle’s NetSuite.
We are looking to bring on a Client Success Manager who is motivated to join a company dedicated to building tools that help merchants thrive in the modern commerce space. Your background in e-commerce or digital marketing client-facing roles showcases your deep understanding of our industry, while your empathy and curiosity about helping merchants highlight your ability to connect with both team members and leaders on a profound level, ranging from e-commerce managers to the C-suite. We seek a gritty, detail-oriented, and professionally exceptional colleague to drive our growth and thrive in a flexible, innovative environment that aligns with the values and aspirations of our unique team-first culture.
This role is a full-time remote position with occasional in-person meetups and events.
Nice to Haves:
Your responsibilities will include (but are not limited to):
This Position Is Perfect For You If…
You’re Client-Oriented and a Problem-Solver.
You have a strong focus on building, maintaining, and scaling long-term relationships and are adept at understanding and anticipating client needs. You are skilled in providing tailored solutions, ensuring client satisfaction, and driving mutual success through proactive communication and problem-solving. You love optimizing systems and seeing the results create value for the client, the team, and yourself (in that order).
You’re Tech-Savvy.
You have a keen understanding of the latest technologies and trends and are proficient in leveraging digital tools to enhance productivity and innovation. You are skilled in troubleshooting, adapting to new software quickly, and implementing tech solutions to optimize workflows and drive success.
You are an Effective Communicator.
You are an efficient communicator with exceptional verbal and written skills, capable of conveying complex information clearly and concisely for clients and both US and offshore teams. Adept at active listening, fostering open dialogue, and ensuring mutual understanding to facilitate effective collaboration and achieve objectives. You have a reputation for great negotiating tactics that leave all parties aware of the constraints and happy with the outcome.
What we do:
Please check us out to get an understanding of who we are:
Tadpull.com
Our hiring process is made up of five parts, so please be aware that you will need to dedicate time for a questionnaire, a video, two 1-on-1 interviews, and a test project with a product demo.
Thank you for taking the time to consider this position. I look forward to hearing from you soon!
Jake
Full Time
$128k-166k (estimate)
06/15/2024
08/13/2024
The following is the career advancement route for Customer Success Manager (B2B eCom SaaS) positions, which can be used as a reference in future career path planning. As a Customer Success Manager (B2B eCom SaaS), it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager (B2B eCom SaaS). You can explore the career advancement for a Customer Success Manager (B2B eCom SaaS) below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
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Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
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Customer success managers should have strong organization and presentation skills, but those things can be taught.
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They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
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Take time to understand what each customer needs and help customers take the shortest route possible.
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The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
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Customer Success Managers must be strong, natural advocates.
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Step 3: View the best colleges and universities for Customer Success Manager.