4 Tier 1 Technical Support/ Customer Service- Remote! Jobs in New York, NY
SORT BY
R
H
G
R
Tier 1 Technical Support/ Customer Service- Remote!
$56k-73k (estimate)
Full Time
2 Months Ago
Sorry! This job is no longer available. Please explore similar jobs listed on the left.
RemX The Workforce Experts is Hiring a Remote Tier 1 Technical Support/ Customer Service- Remote!
DescriptionNow Hiring in Customer Service! Remote, contract opportunityStart Date- 8/19/24 expected to run for 2 monthsMonday – Friday 8:00 AM- 8:00 PM EST (8 hour shift within those hours)Must have own equipment!Pay: $18 hourlyHelp People and Help Grow Your Career!Do you have the desire, personality, and people skills to work in the customer service industry? How about getting in the door with an exceptional company that offers room to advance your career? We have an immediate opening for a Customer Service Representative in a Contract-to-Hire position, that offers competitive pay and benefits and a fun, professional work environment. Don’t miss out on this amazing career opportunity!
Apply today and find out why customer service professionals are 5 times more likely to want to work for RemX than our competitors.“Really great service.” Norma, RemX Associate
As a RemX Customer Service Representative We Offer You
Responsibilities
Qualifications
Applicant Privacy Policy
Apply today and find out why customer service professionals are 5 times more likely to want to work for RemX than our competitors.“Really great service.” Norma, RemX Associate
As a RemX Customer Service Representative We Offer You
- Competitive pay
- Paid weekly (Direct Deposit or ATM Debit Card available)
- Access to health benefits and retirement plan
- A personal recruiter to help with job searches and assistance when at work!
- FREE ONLINE skills training
Responsibilities
- As a member of the Tier 1 Technical Support team, you will need to be responsive to front line customer chats, calls and emails and help prioritize issues based on their severity to ensure accurate and timely resolution
- Help troubleshoot basic technical and user error issues with web cameras, microphones, and our platform over the phone, chat or via remote access
- Remotely investigate technical issues involving firewall access, installing drivers, and user issues related to Windows and Mac
- Collaborate with school district IT Staff, individual home-schooled families and providers to ensure consistent delivery of our services
- Thoroughly document all client interactions within Salesforce
- Independently find solutions to previously unsolved problems
- Effectively triage and escalate problems to Tier 2 support when appropriate
- Respond to Provider and Customer billing questions
- Utilizing our Platform you will ensure the timely entry of new schools and students
- Fulfilling equipment orders for schools and students
Qualifications
- Minimum 2 years of customer service experience
- High School Diploma required; Associate's Degree/ Bachelor's Degree preferred
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
Applicant Privacy Policy
Job Summary
JOB TYPE
Full Time
SALARY
$56k-73k (estimate)
POST DATE
07/25/2024
EXPIRATION DATE
08/21/2024
WEBSITE
remx.com
HEADQUARTERS
Atlanta, GA
SIZE
1,000 - 3,000
Related Companies
Show more
Similar Jobs
Technical Customer Support Representative - Tier 1
View Jobs
Customer Service/ Technical Support Representative
View Jobs
Technical Customer Support Representative - Tier 3
View Jobs
Technical Support & Customer Service Manager
View Jobs
Technical Customer Support Representative - Tier 2
View Jobs
Customer Service Support
View Jobs
Popular Articles
Top 10 Things to Avoid Putting on a Job Application
Read Article
How to Describe Your Education in a Resume
Read Article
How to Write a Memorable Cover Letter in 5 Ways
Read Article
4 Personal Finance Tips to Make During Job Transition
Read Article
4 Best Camera Setups for Interview
Read Article
Keeping a Job Search Journal: 9 Types of Journaling You Can Do
Read Article
