RemX is seeking a team of Customer Service Professionals in the Fairfield, OHarea!

This is a hybrid position working 3 days onsite and 2 days remote.

This role is to build customer loyalty and confidence by receiving and responding to customer inquiries via all channels.

Responsibilities:

• Work directly with the customer and sales professionals as a main source for products, service and problem resolution
• Respond to incoming calls, e-mails and other requests from customers and internal business partners
• Communicate with customer to understand needs and concerns
• Seek assistance from team members when necessary
• Recommends solutions for customer independently as well as with field rep or manager
• Complete basic item look-up/sourcing and order placement independently or with assistance from Field Sourcing team
• Order entry and follow up on those orders
• Manage and track all back orders and open orders
• Request credits and enters returns in a timely manner
• Maintain deliver status and order source tracking to ensure successful and on-time delivery

Qualifications:

• Good customer service skills (friendly, courteous and helpful)
• Excellent communications skills, written and verbal
• CS experience, both phone and email
• Attention to detail
• MS Office, Word, Excel and Outlook-intermediate skill level
• Oracle and Salesforce - a plus
• Strong time management skills
• Ability to recognize and resolve basic issues independently or with assistance from peers
• Consistently exhibits high level of motivation and sense of urgency

As a RemX Customer Service Professional We Offer You:

• Competitive pay
• Paid weekly (Direct Deposit or ATM Debit Card available)
• Access to health benefits and retirement plan
• A personal recruiter to help with job searches and assistance when at work!
• FREE ONLINE skills training
• Contract-to-Hire Opportunity

Find A Job That Works for You!

Each day RemX puts over 90,000 people to work, helping more than 15,000 companies find the talent they need to succeed. And, as a part of the 10th largest staffing company in the world, we understand that at the heart of every successful business are people. That’s why we work hard to find you the right job at the right company. Explore all the exciting opportunities RemX offers and find the right job for you!