Join The Lowa Group Inc, a customer-centric company that has embraced a hybrid remote work format to cater to the needs of its employees. Located in Pottstown, Pennsylvania, our close-knit team is dedicated to providing top-notch service to our clients while offering a flexible work environment.

As our new Personal Lines Customer Service Representative, you will be at the forefront of our customer interactions. You will play a crucial role in assisting clients with their insurance inquiries, policy changes, and claim submissions. We value your contribution in maintaining our stellar reputation for exceptional service while fostering positive relationships with our policyholders.

If you are someone who thrives in a customer-focused role, is eager to be part of a supportive team, and enjoys the flexibility of a hybrid remote setting--this is hybrid, NOT fully remote--The Lowa Group Inc is the place for you. Apply now and become a valued member of our team!

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Hands on Training

Mon-Fri Schedule

Retirement Plan

Evenings Off

Client Support: Assist customers with inquiries, policy changes, and claims related to personal insurance policies.

Inbound Communication: Handle incoming calls and emails promptly and professionally, addressing customer needs with empathy and expertise.

Policy Review: Conduct thorough policy reviews with clients to ensure they have the coverage that best suits their individual needs.

Documentation and Record Keeping: Maintain accurate records of customer interactions, policy changes, and other relevant information.

Resolution of Issues: Take proactive measures to resolve customer issues and complaints in a timely and satisfactory manner.

Licensing/Designations: Holds a valid Pennsylvania Property & Casualty license.

Customer Service Experience: Previous experience in a customer service role is preferred.

Communication Skills: Excellent verbal and written communication abilities.

Attention to Detail: Strong organizational skills and a meticulous approach to tasks.

Problem-Solving: Ability to resolve client issues effectively and efficiently.

Technological Skills: Ability to adapt to various digital platforms and utilize Microsoft Office Suite.

Team Player: Collaborative mindset and willingness to work with a diverse team.