96 Front Desk Supervisor Jobs in Fort Lauderdale, FL
Renaissance Fort Lauderdale is Hiring a Front Desk Supervisor Near Fort Lauderdale, FL
General Requirements
•Train, cross-train, and retrain all front office personnel.
•Participate in the selection of front office personnel.
•Schedule the front office staff.
•Supervise workload during shifts.
•Evaluate the job performance of each front office employee.
•Maintain working relationships and communicate with all departments.
•Maintain master key control.
•Verify that accurate room status information is maintained and properly communicated.
•Resolve guest problems quickly, efficiently, and courteously.
•Update group information. Maintain, monitor, and prepare group requirements. Relay information to appropriate personnel.
•Review and complete credit limit report.
•Work within the allocated budget for the front office.
•Receive information from the previous shift manger and pass on pertinent details to the oncoming Supervisor.
•Check cashiers in and out and verify banks and deposits at the end of each shift.
•Enforce all cash-handling, check-cashing, and credit policies.
•Prepare performance reports related to front office.
•Ensure implementation of all hotel policies and house rules.
•Operate all aspects of Front Office computer system.
•Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
•Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests Supervisors and other employees.
•Monitor all V.I.P. guests and requests.
•Maintain required pars of all front office and stationary supplies.
•On time and at work when scheduled and in proper uniform.
•Perform special projects and other responsibilities as assigned.
•Consistent professional and positive attitude and actions when communicating with guests and associates.
•Ensure maintenance problems are promptly reported through proper channels.
•Write shift reports including reports on any incidents of theft, accidents or injuries when assigned.
•Check with Supervisor/supervisor before leaving work area for any reason.
•Any other tasks/duties as requested by management.
Education and Experience:
•Knowledge / experience with PMS.
•Associate degree or equivalent experience.
•Two years of customer contact and supervisory experience in the hospitality industry.
Our Perks
- Competitive Salary
- Paid Time Off
- Medical, Dental, Vision health insurance
- Robust supplemental insurance for Life, AD&D, Pets, legal and more
- Wellness programs for mental, physical, and financial wellness
- Hotel and travel discounts
- Generous retirement/401k benefits
- Education and professional development
Wurzak Hotel Group (WHG) is a Philadelphia-based owner, developer, and operator of premium branded full-service, extended stay, and focus service hotels. WHG's core expertise is its unique ability to develop and operate hotels and food and beverage outlets in an entrepreneurial manner maximizing returns on the investment and developing long-term relationships with our guests.
WHG has earned and maintains its competitive advantage by developing talent within the organization who embody the same entrepreneurial spirit of our leadership team and who seek to create value through tireless innovation, tight focus on the operational details, and uncompromised guest satisfaction. Wurzak Hotel Group has a proven track record of developing and managing hospitality assets for over 30 years and continues to be recognized as one of the region's top hospitality companies.
WHG is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture where all our team members can thrive. We have a zero-tolerance policy for workplace discrimination on the basis of someone's race, gender, disability, or any other basis protected under federal, state, or local laws.
EEO m/f/d/h
Job Summary
Full Time
$35k-49k (estimate)
07/01/2024
07/17/2024
The following is the career advancement route for Front Desk Supervisor positions, which can be used as a reference in future career path planning. As a Front Desk Supervisor, it can be promoted into senior positions as a Front Desk Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Supervisor. You can explore the career advancement for a Front Desk Supervisor below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Supervisor job description and responsibilities
Typically managing a team of billing specialists and clerks, a billing supervisor must set goals and guidelines, gather and analyze billing data, develop reports to be presented to directors and other executives, and create strategies to optimize billing
02/13/2022: Stockton, CA
The Front Desk Supervisor will provide customer service excellence at all times, by creating a personable and memorable experience for guests while maintaining the functionality and safety of the hotel.
02/04/2022: Providence, RI
They are responsible for all hotel services, such as guest relations, front desk, housekeeping, maintenance, revenue management, expense management, team building, and employee development.
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Provides technical support to front desk and housekeeping staff when needed.
01/04/2022: Tucson, AZ
Prepare monthly reports and budget for front office department.
01/05/2022: Madison, WI
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Supervisor jobs
The hotel front desk supervisor must deal with any complaints quickly and efficiently, or the hotel manager will have to be contacted.
02/10/2022: Clarksville, TN
Soft skills like Customer Satisfaction, Time Management and Teamwork are essential for Front Desk Supervisor roles and jobs.
12/30/2021: Dayton, OH
Provides effective sales effort at Front Desk to maximize room revenue.
02/13/2022: Olympia, WA
Maintains safe working conditions within department and Hotel.
12/13/2021: Lincoln, NE
Utilize computer competencies to learn the property management systems effectively, become a property expert on the system.
02/05/2022: Bangor, ME
Step 3: View the best colleges and universities for Front Desk Supervisor.
