Organizational Structure:
DEPARTMENT: Operations
STATUS: Full-time
REPORTS TO: Director of Rooms / Front Office Manager
SUBORDINATES: N/A
Job Summary:
The Security Guard is responsible for ensuring the safety of company assets, associates and hotel guests.
Essential Job Functions:

• Patrolling and monitoring activities on the company's premises regularly to discourage criminals and ensure the environment is safe and secure

•Evicting trespassers and violators and detaining perpetrators while following legal protocols before relevant authorities arrive to take over
•Controlling the entrance and departure of employees, visitors and vehicles according to protocols
•Monitoring surveillance cameras to watch out for any disruptions or unlawful activities
•Providing detailed reports on daily activities and any incidents that may have occurred to management
•Testing security systems and, if needed, operating X-ray machines and metal detectors
•Using provided communication devices such as two-way radios in a clear and concise manner
•Performing CPR or first aid when needed

• Performing & completing guest requests as needed

TOP Requirements:
•Team Up, Own It and Passionately Serve!
•Team Up: Be Golden, Collaborate and Help Others Succeed.
•Own It: Be a role model, Embrace Responsibility and Keep Learning.
•Passionately Serve: Be Positive, Care Deeply and Create Memories.
•Recognize your co-workers with a Shout Out when they Team Up, Own it or Passionately Serve.
•Demonstrate self-confidence, energy and enthusiasm at all times.
•Understand that you represent and reflect Shamin Hotels TOP Culture while at your hotel.
Qualification Summary:
Education & Experience:
•Proven experience as a cleaner or housekeeper preferred.
•Customer Service Skills required.
•Prioritization and time management skills required.
•Working quickly without compromising quality.
•Attention to Detail skills required.
•Basic Knowledge of the English Language.
•Advanced knowledge of cleaning products, implements and practices.
•Willingness to maintain confidentiality.
•Reliable mode of transportation required.
•High school diploma or GED certification or an equivalent combination of education and experience.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job, the employee will be required to:
§ Stand or walk for long periods of time including for an entire work shift (8 hours)
§ Lift, carry, push or pull up to 20 pounds frequently and up to 50 pounds on occasion with help.
§ Reach and extend arms above and below the waist frequently.
§ Bend, stoop, crouch, kneel, twist and climb frequently and stand on ladder occasionally
§ Exposure to harmful chemicals, odors and potentially infectious materials.
Mental Requirements:
•Must be able to communicate clearly.
•Must be able to evaluate and select among alternative courses of action quickly and accurately
•Must be able to work well in stressful, high-pressure situations including the ability to handle guest complaints and disputes while resolving them even if the situation did not begin with them.
•Must maintain composure and objectivity under pressure.
•Must be respectful and maintain a calm demeanor.
•Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems.
•Must be able to work with a myriad of personalities and levels within the hotel and outside sources
This job description is a general representation of the duties and responsibilities commonly found for this type of position.