Exciting Opportunity!

Call Center Associate (Full Time/Part Time)

Renewal by Andersen - Esler Companies

Northborough, MA

What You'll Be Doing:

You’ll speak with interesting people who contact us from our nation-wide omni-channel marketing program. During your conversation, you’ll diagnose their window problems, delight them with kindness and schedule a convenient time for a Project Consultant to visit their home and calculate an exact price.

We're more family than business!

Our business is thriving, and we need talented people to join our team. At Renewal by Andersen / Esler, we don’t just sell the best-known windows. We do business “With Love” by caring for teammates and customers like family!

Get Promoted Faster:

In 2023, we promoted 22 teammates!

Earn More Money:

Many teammates earned $50,000 - $60,000 in 2023 in this position!

Work from Home:

After one year in good standing, you’ll be eligible to work from home.

Family Culture of Care:

Work with your friends and get paid out for your referrals! Company outings, contests, profit sharing, paid volunteer time, 3:1 charitable match, tuition reimbursement, free laundry and more!

WHAT YOU'LL BRING - THE PERSON

• The ability to work in a fast-paced environment and collaborate.
• The drive to hone your craft and consistently achieve goals
• A warm communication style and capable computer skills
• A positive attitude with the ability to multi-task
• Curiosity and willingness to learn and grow
• Attention to detail
• Weekend availability

• Medical Insurance
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Telehealth: 24/7 access to physicians
• Prescription drug Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance / AD&D $50,000 Paid Coverage
• Additional Voluntary Employee & Spousal life insurance
• Short-term disability Insurance (STD)
• Long-term disability Insurance (LTD)
• Parental Leave
• Voluntary Critical Illness Insurance
• Voluntary Accident Insurance
• Teammate Assistance Plan
• Paid Volunteer Time
• 401k with 50% match up to 6% of your annual pay
• Tuition Reimbursement

QUOTES FROM OUR ANNUAL “VOICE OF THE TEAMMATE” SURVEY

“There are strong ethics in place at this company. Employees share in the success of the company with profit sharing. Incentives are structured to reward hard work.”

“This company provides empathy as well as workable options to more than provide understanding towards family living and life hiccups.”

“The company’s position, goals and aspirations are clear. Most important is transparency. Whether good or bad we know how the business is doing. That is not the norm.”

“Being able to be myself and work with people who care as much as I do is something I’ve never experienced. Work isn’t supposed to be as fun as it is, but I work with awesome people that make me want to come to work on my best days and not dread it on my worst. It's amazing.”

Empowered to be Extraordinary.

We believe in our people. And that's why we empower you to develop a career path that supports your unique voice and talents.

THE ESLER COMPANIES - RENEWAL BY ANDERSEN STORY

Renewal by Andersen is the full-service window-replacement division of 120-year-old Andersen Corporation, the owner of the most trusted family of window brands in America. RbA was founded to redefine the industry and offer a different—and better—window-replacement experience.

The Esler Companies is the holding company for a fleet of the top RbA “affiliates” in Arizona, Colorado, Greater Nevada, Texas, Oklahoma, Greater Philadelphia, Southern New England, Southern Maine, Northern New Hampshire, and a sales and marketing ‘engine’ in Northborough, Massachusetts.

We are a proud equal-opportunity employer.

We are committed to fair hiring practices and to creating a welcoming environment for all team members.

Esler Companies LLC is committed to maintaining a safe, healthy, and drug-free workplace for all teammates.

Esler Companies will often use SMS to communicate with candidates. Candidates can choose to opt-out at any time.