119 Customer Service Manager Jobs in Lawrenceville, GA
Renewal by Andersen Metro & Midwest is Hiring a Customer Service Manager Near Lawrenceville, GA
Signature Service Manager
Renewal by Andersen - Lawrenceville, GA
Overview:
Renewal by Andersen is the custom division of Andersen windows. Founded in 1903, Andersen Windows has been the world’s largest and most recognized brand for exclusive window and door systems. Renewal by Andersen was founded with the objective of creating a different and better window and door replacement experience for homeowners.
As a Signature Service Manager, you will be responsible for managing our project communication team, driving exceptional customer experiences, and fostering positive online reputation. You will utilize Medallia and NiceJob platforms to monitor customer feedback and manage online reputation. The ideal candidate will possess strong analytical skills, exceptional communication abilities, and a passion for delivering unparalleled service.
Primary Responsibilities:
1. Manage a small team of customer service agents providing timely, accurate project updates and ensuring a marque customer experience
2. Customer Feedback Management:
-Utilize Medallia platform to collect, analyze, and respond to customer feedback across various channels.
-Identify trends, insights, and opportunities for service improvement based on customer feedback data.
-Interface with the operations team to address customer concerns and enhance overall satisfaction levels.
3. Online Reputation Management:
-Monitor online reviews and social media channels using NiceJob platform to gauge customer sentiment and brand perception.
-Respond promptly and professionally to customer reviews, addressing both positive and negative feedback.
4. Performance Analytics:
-Generate regular reports and analytics on service performance, customer feedback trends, and online reputation metrics.
-Utilize data-driven insights to identify areas for improvement and track progress against key performance indicators.
-Collaborate with stakeholders to implement actionable strategies based on performance analytics.
5. Training and Development:
-Conduct training sessions, workshops, ongoing support and coaching to educate your team on signature service standards and best practices.
-Foster a culture of customer-centricity and continuous improvement.
Qualifications:
- Bachelor’s degree strongly preferred but not required
- 5 years of relevant management experience, required
- Customer service and resolution experience, team management, working in a metric-driven environment, working at a faster than average pace.
- Adaptability, strategic outlook, relationship building, empathy and listening skills, problem solving and organization.
Compensation and Benefits:
- $60,000-65,000/yr. Bonus Opportunities
- Full insurance package, including medical, dental, vision, and life
- 401(K) with company match
- Student tuition reimbursement program
- Employee perks program
- PTO, paid holidays, and floating holidays!
Schedule:
- Onsite in our Lawrenceville office
- Monday-Friday, 8:00am-5:00pm
DISCLAIMER : The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.
Job Summary
Full Time
$121k-157k (estimate)
06/28/2024
07/13/2024
The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.
