26 Call Center Supervisor (Salt Lake City, UT) Jobs in Salt Lake, UT
Renewal by Andersen of Utah is Hiring a Call Center Supervisor (Salt Lake City, UT) Near Salt Lake, UT
Since opening our first store in Minnesota in 1995, Renewal by Andersen Corporation has rapidly grown to more than 100 markets in the U.S., becoming one of the largest replacement window companies in the country.
As an organization, we take pride in our outstanding leadership, innovation, expertise, customer service and we are excited to bring on a team member who shares these same values.
Job OverviewRenewal by Andersen has an immediate opening for an in-office Call Center Supervisor. The purpose of our Call Center Supervisor is to support, manage, lead and add strength to the Call Center team as they oversee both inbound and outbound efforts to drive leads and customer service. Our Call Center team is often the first point of contact that our homeowners have with our company as they are primarily responsible for screening inbound calls and scheduling appointments for window and door replacement consultations. Our goal is to provide our homeowners with a professional, efficient, and polite conversation.
We are seeking individuals willing to learn and develop the necessary communication, leadership, and customer service skills to drive success in the Call Center. Potential growth to Call Center Manager, with success, skill development, and required performance metrics.Position Type: Full-time, benefited, non-exempt, at-will position.
Salary: $20-22/per hour, based on experience. Opportunity for a $500 monthly bonus.
Schedule: Shifts from 8am to 5pm, Monday through Friday, with evening or Saturday shifts to drive team support, coverage, and operational needs. Position requires 38-40 hours per week.
Best Candidate Qualities
- Fun, friendly, and positive attitude.
- Outgoing personality and ease when talking with the public.
- Outstanding customer service.
- Clear and concise written and verbal communication.
- Good organizational and communication skills.
- Dependable and timely.
- Willingness to learn.
- Ability to develop and demonstrate strong leadership skills to guide and mentor the call center team.
- Manage daily appointment calendar.
- Set a high standard for customer service experiences in the call center.
- Conduct team workflow by assigning tasks, supporting staff, and monitoring performance indicators.
- Provide direct support for call center and sales teams as needed.
- Provide meaningful feedback to improve performance and processes, including staff effectiveness.
- Assist in leading team meetings.
- Assist in monitoring, driving, and implementing call center goals and action plans.
- Assist in entering, collecting, and analyzing call center data.
- Assist in hiring, training, and recruitment.
- Assist in creating schedules, managing timesheets, and driving attendance.
- Other duties as assigned.
- High School Diploma or equivalent experience.
- 18 years or older.
- Clear background check.
- Effective listening and communication skills.
- Ability to multitask.
- Works well and remains calm under pressure.
- Excellent organizational skills and superior attention to detail.
- Ability to work well with a variety of personalities and effectively build relationships.
- 2 years previous call center or customer service experience required.
- 1 year of leadership experience required. Preferably in a call center or customer service role.
- Type minimum 55 wpm.
- Bilingual is a plus!
- Working in indoor office space.
- Working or exposed to continuous sounds or noise levels.
- Work with a group or as part of a team.
- Work near other people, but usually have a few feet of space separating them from coworkers.
- Able to remain stationary in the desk cubicle area for extended periods of time.
- Able to communicate verbally and interpret customer needs through exchange of information.
- Manual dexterity to enter text or data into a computer or other machine by means of a traditional keyboard or telephone keypad.
- Able to hold, grasp, turn, and lift objects for work purposes (such as office equipment).
- May be required to use mobility of upper body, as well as have mobility to move within office space as required.
- Able to lift and/or move up to 25 lbs (as necessary).
- Generally have a set schedule each week. Weekend schedule will vary based on operational needs.
- Paid training and NO COLD CALLING!
- Ability to arrive to scheduled shifts in a timely manner.
- Health insurance
- Health savings account
- Dental insurance
- Vision insurance
- 10k paid group life insurance
- Life insurance
- 401(k)
- 401(k) matching
- Paid time off
- Employee break room snacks
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
What to check out other openings we may have? Visit our job board using the URL provided below to see all of our open positions. https://recruiting.paylocity.com/recruiting/jobs/All/5e3b56e1-661c-48a3-a0b7-07547c455b28/Renewal-By-Andersen-SLC
Job Summary
Full Time
$56k-76k (estimate)
06/10/2024
07/04/2024
rbaslc.com
Salt Lake City, UT
<25
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The job skills required for Call Center Supervisor (Salt Lake City, UT) include Call Center, Customer Service, Leadership, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Supervisor (Salt Lake City, UT). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Supervisor (Salt Lake City, UT). Select any job title you are interested in and start to search job requirements.
If you are interested in becoming a Call Center Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Supervisor job description and responsibilities
The Call Center Supervisor provides supervision and training to the call center staff.
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A Call Center Manager leads a staff of call center support agents.
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A Call Center Manager also recruits and trains new employees and tracks their productivity.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Supervisor jobs
An excellent call center supervisor must have customer service and supervisory experience.
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Exceptional Communication Skills.
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Excellent Problem-Solving Skills.
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Focus on Agent Engagement and Retention.
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Spend Five Minutes Reviewing Yesterday’s Calls.
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Step 3: View the best colleges and universities for Call Center Supervisor.
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