Renewal by Andersen is Hiring a Call Center Confirmation Specialist Near Worcester, MA
Renewal by Andersen is seeking an Call Center Confirmation Specialist to join our team! As an Call Center Confirmation Specialist, you play a key role in managing our appointment schedule for in-home consultations across all Esler Cos Renewal by Andersen markets. This includes in-bound and outbound calling to confirm details of pre-scheduled visits for order accuracy and on-time schedule assurance. Do you have strong communication skills and a passion for helping people? Are you someone that is driven by workplace culture? Apply now, we would love to talk with you! What You'll Be Doing - The Role
Manage appointment calendars
Dispatch and communicate with field representatives
Data entry using multiple platforms
Follow up on canceled and rescheduled leads
What You'll Bring - The Person
Call Center experience required
Strong communication skills
Ability to multitask in a fast-paced environment
Professional Demeanor
High School diploma or educational equivalent preferred
Comfortable navigating multiple applications and platforms
Data entry experience 2 years
What's In It For You - The Benefits
Medical Insurance
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Telehealth: 24/7 access to physicians
Prescription drug Insurance
Dental Insurance
Vision Insurance
Life Insurance / AD&D $50,000 Paid Coverage
Additional Voluntary Employee & Spousal life insurance
Short-term disability Insurance (STD)
Long-term disability Insurance (LTD)
Parental Leave
Voluntary Critical Illness Insurance
Voluntary Accident Insurance
Teammate Assistance Plan
Paid Volunteer Time
401k with 50% match up to 6% of your annual pay
Tuition Reimbursement
$60,000 - $70,000 a year This includes hourly pay plus a monthly bonus! Empowered to be Extraordinary. We believe in our people. And that's why we empower you to develop a career path that supports your unique voice and talents. THE ESLER COMPANIES - RENEWAL BY ANDERSEN STORYRenewal by Andersen is the full-service window-replacement division of 120-year-old Andersen Corporation, the owner of the most trusted family of window brands in America. RbA was founded to redefine the industry and offer a different—and better—window-replacement experience. The Esler Companies is the holding company for a fleet of the top RbA “affiliates” in Arizona, Colorado, Greater Nevada, Texas, Oklahoma, Greater Philadelphia, Southern New England, Southern Maine, Northern New Hampshire, and a sales and marketing ‘engine’ in Northborough, Massachusetts. We are a proud equal-opportunity employer.We are committed to fair hiring practices and to creating a welcoming environment for all team members.Esler Companies LLC is committed to maintaining a safe, healthy, and drug-free workplace for all teammates.Please note that we participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.Esler Companies will often use SMS to communicate with candidates. Candidates can choose to opt-out at any time.#ZR