Field Installation Supervisor

Renewal by Andersen

Cranford, NJ

Drawing on the Andersen tradition of over 100 years of quality, innovation, and craftsmanship, Renewal by Andersen was founded with the objective of creating a different and better window and door replacement experience for homeowners. Our process begins with a free in-home consultation. We then custom-make beautiful, energy-efficient composite windows and professionally install them for optimal performance.

We are in search of a hardworking, self-motivated, and experienced individual who is looking for a full-time opportunity to become an Installation Manager for Renewal by Andersen. All characteristics for this role will include, but are not limited to, the following:

What You Do:

- Attend installation sites and evaluate crew performance, job status and customer satisfaction.

- Work directly with Homeowners to resolve installation process issues.

- Provide installation solutions that match customer expectations, adapts production specifications to the installation requirements, utilizing a thorough knowledge of Renewal Products

- Confirms details within the sales contract to assure customer expectations are in alignment with product features and options and installation process

- Determines installation labor duration and installation materials needed to successfully complete the job.

- Completes and submits required job files that are complete, correct and timely providing a quality hand off to ordering team.

- Oversees and communicates with installation crews on specifics for the jobs, providing advanced notice of unique factors the crew will need to be aware of with the job.

- Trouble shoots issues with installation crew on day of installation; this may include onsite support to the job.

- Approves any additional installation labor required to complete the job

What You Need:

- High School diploma or equivalent

- Minimum of 5 years of similar experience

- Window and door installation experience

- Valid driver's license and your own form of reliable transportation

- Customer service experience with job troubleshooting as a key component

- Good computer skills

- Excellent communication skills with the ability to build quick rapport

- Creating a sense of urgency with field crews

- Excel at delivering for customers

- Ability to exist and excel in a fast-paced environment

- Ability to quickly and competently handle one-off situations

What You Get:

- Competitive salary, $80,000-$100,000, monthly bonus potential $1,200

- Mileage Reimbursement

- 401k with company match percentage

- Medical, vision, dental, and supplemental life insurance

- PTO – vacation time, sick time, and paid holidays

- Student loan repayment program

- Employee perks discount program

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.